Kristi was Professional Kristi was Professional, Friendly and Listen. A good person to have on the Team. Didier

Cheating - Restricted tickets I booked a flight ticket. They did not send confirmation. I called and asked them for itenary. They said it is restricted ticket. They can confirm if the waiting list is confirmed. 6 hours before flight departure. Worst.. Highly uncertain and not customer friendly. Literally Cheating

Skeptical I purchased a flight on Jet Blue for $107 last night. I was called this morning and told that the flight was unable to be confirmed because the rate increased. The increased rate was quoted as more than double when I was initially paying for. At that point I was told that the ticket I purchased was non refundable (even though I don’t have a ticket) and I needed to choose another flight. I was offered and eventually paid for a ticket on a carrier I do not like, traveling at a time of day I do not like AND now paying (separately) for the choice of a seat and the privilege of carrying on my small bag. The reason I am giving you 5 stars is because you were patient. And got me on a flight that I would NEVER have chosen paying a lot more than I initially chose. Do you are sales people.

The service I received from Michelle… The service I received from Michelle today was excellent and fast.

The best thing about our experience was… The best thing about our experience was the help of our agent Zara. She was very patient and helpful.