The service I received from Michelle… The service I received from Michelle today was excellent and fast.

I did like the price shown when My… I did like the price shown when My destination came up for the economy ticket. I didn’t care At the fair, I couldn’t bring any carry-ons. Jack was good, but he needs to slow his speech down.

Matthew made my experience great Matthew made my experience great, he was very patient, explained in detail and made sure I understood the process. He calm my fear of being scammed after I had spoke to a different agent who did not take time and patience to communicate or does not know how to calmly explain the process. Thanks again Metthew.

Kristy tried to give me a credit back… Kristy tried to give me a credit back to my credit card, but the credit is with American Airlines instead.

Skeptical I purchased a flight on Jet Blue for $107 last night. I was called this morning and told that the flight was unable to be confirmed because the rate increased. The increased rate was quoted as more than double when I was initially paying for. At that point I was told that the ticket I purchased was non refundable (even though I don’t have a ticket) and I needed to choose another flight. I was offered and eventually paid for a ticket on a carrier I do not like, traveling at a time of day I do not like AND now paying (separately) for the choice of a seat and the privilege of carrying on my small bag. The reason I am giving you 5 stars is because you were patient. And got me on a flight that I would NEVER have chosen paying a lot more than I initially chose. Do you are sales people.