Sebastian is the bomb! He deserves a raise!!! I was helped by a man named Sebastian I believe and I couldn’t have been more satisfied. I appreciate The way he went above and beyond to make me happy. He made me feel like he truly empathize with me and cared about my feelings and the issues I was having with my flight schedule you guys have a great man on your team I look forward to using your company again in the future mainly because of Sebastian

Total SCAM - DO NOT USE This website and "support" is a total scam! I would give them negative stars if I could. As other negative reviewers have noted they try to portray themselves as working for various legitimate companies (in my case IHG hotels). Their websites, phone numbers, etc. are designed to make you think that you are dealing directly with a company BUT you are NOT. This is an agregator site and they charge OUTRAGEOUS fees and have awful cancelation policies. They NEVER answer their customer service line either, despite the machine telling you that the wait time is 2 mins. Also Trustpilot, do better. Read the "good" reviews on here, maybe a handful seem legitimate but "John is good service" is not a legitmate review.

Very helpful and Knowledgeable Victor was awesome in helping me resolve my ticket issues. He was very quick, polite and seemed very knowledgable about the services he was providing John was truly good too. He has good customer services and was very helping in resolving my ticket issues

TEAM WORK.... Early in February I made reservations to Ohio for June 2, returning June 12. In May I called to have a change, as a wedding was cancelled. I asked return on June 7, Flt 1591, I ok'd the change and awaited my flight confirmation. I went on a Cruise April 30 until May 16, upon return looked for my confirmation. I did not receive, so called and talked to Darren X431, and he assured me he would handle promptly. Well, within 30 minutes 'Darren' called me and told me 'Victor' had sent me the new June 7th Return Flight Confirmation. Wow, such a great Duo, as they worked together to resolve my problem, and answered and emailed confirmation to me....THANKS DARREN AND VICTOR.....> Marlene Bolyard

John was extremely helpful during this… John was extremely helpful during this trying time. He was so efficient and patient with me. If all your representatives are as nice as he is I will definitely use your service again! Thank you! Rita Brewer