Huge scam Huge scam! When searching the web for a particular hotel, like Hilton, the hotel's logo appears on their website. You think that you are contacting the hotel that you searched for, but you are not. They are a third party that operates under the guise of being associated with the hotel. They told me they handle overflow calls for the hotel, not true. In addition to the cost for the hotel, they assess a $16 "service " fee without advising you. Talk directly with the hotel, save time and money. I am reporting them to the Better Business Bureau. Shady to say the least!

Miguel Sanchez was very professional Miguel Sanchez was very patient, informative and well knowledge of my needs. My experience was a memorable one. I will definitely come back to him for more business. Thank you foe such great customer service.

Total SCAM - DO NOT USE This website and "support" is a total scam! I would give them negative stars if I could. As other negative reviewers have noted they try to portray themselves as working for various legitimate companies (in my case IHG hotels). Their websites, phone numbers, etc. are designed to make you think that you are dealing directly with a company BUT you are NOT. This is an agregator site and they charge OUTRAGEOUS fees and have awful cancelation policies. They NEVER answer their customer service line either, despite the machine telling you that the wait time is 2 mins. Also Trustpilot, do better. Read the "good" reviews on here, maybe a handful seem legitimate but "John is good service" is not a legitmate review.

Shady business practices Shady business practices. My father-in-law assumed he was doing business with American Airlines. The flight was booked, however the company pocketed the funds meant for a first class ticket and booked an economy ticket instead. Additionally, the address listed on the companies About Us page are residential. The New York address is an apartment building. The Pembroke Pines address is a home. I’m going to assume the phone numbers listed are Google numbers. Either way, now that this company has come to my attention, I’ll be investigating further.

I had a difficult booking for nine… I had a difficult booking for nine passengers who MUST travel together, including one passenger who wasn't yet born at the time I made the reservations. Duke Nelson helped me through the process and provided a way for me to follow up and add the baby once he was born. Instructions were clear, and he was always accessible. I hope and pray the trip goes well.