Total SCAM - DO NOT USE This website and "support" is a total scam! I would give them negative stars if I could. As other negative reviewers have noted they try to portray themselves as working for various legitimate companies (in my case IHG hotels). Their websites, phone numbers, etc. are designed to make you think that you are dealing directly with a company BUT you are NOT. This is an agregator site and they charge OUTRAGEOUS fees and have awful cancelation policies. They NEVER answer their customer service line either, despite the machine telling you that the wait time is 2 mins. Also Trustpilot, do better. Read the "good" reviews on here, maybe a handful seem legitimate but "John is good service" is not a legitmate review.

DO NOT USE DO NOT USE! I was taking my grandmom home to Atlanta. Her ticket was fine however I was booked for a different day. I had to pay for a flight at the airport which cost me $375 round trip. They admitted the mistake however they were only willing to credit me for the flight. They weren't even crediting me for the service charge or for the extra money I had to pay out of pocket for their mistake. I don't know how companies like this stay in business. What a rip off. This is the first time I've ever left a horrible review which goes to show just how negative the experience I had. I've had bad experiences using third parties before but they always rectified THEIR mistakes.

TEAM WORK.... Early in February I made reservations to Ohio for June 2, returning June 12. In May I called to have a change, as a wedding was cancelled. I asked return on June 7, Flt 1591, I ok'd the change and awaited my flight confirmation. I went on a Cruise April 30 until May 16, upon return looked for my confirmation. I did not receive, so called and talked to Darren X431, and he assured me he would handle promptly. Well, within 30 minutes 'Darren' called me and told me 'Victor' had sent me the new June 7th Return Flight Confirmation. Wow, such a great Duo, as they worked together to resolve my problem, and answered and emailed confirmation to me....THANKS DARREN AND VICTOR.....> Marlene Bolyard

BEWARE THIS IS A SCAM BOOKING SITE BEWARE THIS IS A SCAM BOOKING SITE! I booked a Sydney Australia hotel for 2 nights not realising the amount was in US dollars. Not only that they charged a heap more for the 2nd night plus other taxes totaling A$170 and finally deducting A$722 from my account for a very ordinary hotel. They aren’t contactable on the given phone number and the email I sent them “couldn’t be delivered”. They are a TOTAL SCAM so beware!!!

They are Thieves don't use these crooks Total rip off said hotel was 114 after tax and double fees cost me 180 and didn't even get the total until I was tricked into paying for it . There. Fees where more than 50% of the room cost that's absurd. Total scam job could have used hotels com same base price but only $14 in tax a ddeeence of $64 . Total thieves,!!! Everywhere is better done use these crooks