Monte was great and very helpful 5/5 -

Terrible experience with Monte Terrible experience with Monte, which I doubt is his real name. Asked him for help rescheduling a flight and he was trying to charge me $400 MORE for EACH TICKET, saying "we can't do anything about the additional charges, that's all on the airline"... So I went through the airline and showed him a screenshot that he was grossly overcharging me and then he changed his tune and said "oh, its easier if you want to book through the website, just give them your voucher number" and indeed they did not charge me anything extra for the tickets. THIEF!!!!

complete fraud complete fraud . they take all your financial information when you book what appears to be a great deal then they immediately call you to try to get you to up your price more than quadruple and when you push back they become vulgar and even threatened my family.

These people are straight up SCAMMERS These people are straight up SCAMMERS. They confirmed our flight was booked via email months ago and we realized today they never actually booked it. They tried to blame us and say they called to notify (no voicemail or email). The Indian guy on the phone said his name was "Joe Fernandez" and refused to let us speak to his supervisor. We are out hundreds of dollars and now have to rebook our flights last minute. SHAME ON KAYAK.COM FOR LINKING THIS SCAM WEBSITE WITH SUGGESTED AIR FARES.

Very good service and fast -