Cannot reach the person I booked… Cannot reach the person I booked with,Dan. Was put on hold for about 20 minuets 3 times. As a result I still have unanswered questions. Very disappointing. My time is valuable. Unacceptable. Joy Hauther

Andrew was helpful and attendant Andrew was helpful and attendant. He always returned our calls in a timely manner and send emails immediately. Very good at his job!

Didn’t get my call Back that was promised. She got us a good room and told me she would call me on the following Monday. It’s been a week from that and still nothing!!!!! My friend who cruises frequently told me she should have helped me get my luggage tags and all that. Now I’m in a panic. We leave out of town tomorrow. Now I’ll have to drive 30 miles in to town to get all this done unless the help line helps me. Funny how when you call to book they pick right up. When you call to resolve something you are on hold forever, which gives me plenty of time to write this.

First time using Dreamliners First time using Dreamliners. I found them when looking for a sold out cruise, and they had access to cabins. Rep appeared to be new, and initially did not get down payment to cruise line on time. Nearly lost out on trip. Luckily I contacted the cruise line and found omission. Then he forgot I had called in complete payment to him in advance, yet he called my wife reminding that a payment was coming due. Hopefully just a newbie, but that was reason for just average review.

Dealing with Dreamlines cruises has… Dealing with Dreamlines cruises has been a total nightmare.! From the beginning Tamara Saenz to Michelle Levy. I feel as though we are being punished. I've been on 5 cruises and have never ever been so dissatisfied with my reservations until now!