Excellent information and assistance We had a reasonable concept for our cruise. Our consultant, Ian Simmons, addressed all of our questions and provided insight that we had not considered. In a very short conversation, we were able to confirm our cruise. We are confident that our booking through Ian / CruiseCheap resulted in a much better value than what we were discussing with a different company.

We are very very satisfied with service… We are very very satisfied with service all thru the years with our agent Jackie Shoemaker.Pleasant,knowledgeble and always on top of things we needed.Been Cruising for years and she always make so wonderful each time.

Always a pleasure talking to Elaine… Always a pleasure talking to Elaine Henry. We've found her to always personable and knowledgeable. She was particularly helpful two years ago when I had a ladder accident just before a long cruise. She walked my wife through the cancellation process and how to file the cruise insurance claim. She was helpful again this year when our ocean and river cruises were cancelled by the cruise lines.

Unfortunately I have phoned America… Unfortunately I have phoned America from New Zealand 4 times now to try and contact the person who contacted me once. None of the phone numbers given in message or on websites work. All I want is one of my many emails replied too.

Technical error resolved. While the error probably could have been avoided or resolved at the initial point of contact, mistakes happen and it is the resolution that matters. By the time the issue had made it to Toni Glerum in their customer commitment team it had become quite convoluted yet she showed integrity and interest, and remained factual and solution orientated. The issue has been resolved to my satisfaction and we are currently looking at booking another cruise and will use their services again. Even if in the unlikely event we encountered the same problem, I would rest assured knowing it would be managed appropriately. Toni, thank you again. You are a credit to your organization.