Great Customer Service Order a Penn Slammer on April 21 and received it on April 23. I received it on time for my fishing tournament. Great customer service

Great Prices Great Service Called and was not sure what type of fishing reel to order. The customer service rep really help me out and my husband loved it.

Low prices, poor service I ordered a pair of Leupold binoculars on 6/7 and they arrived today, 6/20 (order #12597). I wanted to share some feedback regarding my buying experience with Baitnhook.net. First, I received an order confirmation email immediately after my order, which was great, but then no communication after that. Several days went by until I finally contacted the service department to ask about the status of my order and was told it "should ship in a couple of days". Fine, but most good online retailers I've used send me a proactive email to let me know the status of my order and when it will ship, especially if it is going to be several days between the time I place the order and the time it ships. I shouldn't have to call and ask. Second, the packaging when it arrived was a disappointment. The outer box seemed big and sturdy, but inside there was only a couple peices of newspaper and the product thrown in haphazardly. The product box was completely smashed on one end. Luckily it appears the product is undamaged, but that is not how I expect an expensive pair of binoculars to be packaged. Also, there was no invoice, receipt or anything else in the box. Baitnhook's low prices drew me in, but I will probably use a different retailer next time, especially for expensive or fragile items.

Incompetence at the highest level Granted, the prices are lower, but this is a two-bit operation with terrible customer service. I returned a reel for exchange, and after three months and three failed attempts to ship me my exchange I was forced to get my credit card company involved (ended up canceling the order altogether). I mean, how can you assure a customer a package will arrive a certain day, even send a UPS tracking number, and then forget to deliver the package to UPS? Like I said, this company is likely run by one or two guys, probably out of their garage, so good luck if your initial order has any problems.

Picked up my items at their warehouse Called up same day and picked up my order that evening, they even threw free line for the 2 Abu Garica reels I bought, will buy again. Heard about this company through 3 of my friends who order often. We are all fishing fanastics