Great Prices Great Service Called and was not sure what type of fishing reel to order. The customer service rep really help me out and my husband loved it.

Ordered it Sunday got It Wednesday what else more can I say? -

Ordered a baitrunner Turns out the reel was too big for us, they exchanged it for a smaller size and wasn't a hassle

Great Customer Service Order a Penn Slammer on April 21 and received it on April 23. I received it on time for my fishing tournament. Great customer service

Incompetence at the highest level Granted, the prices are lower, but this is a two-bit operation with terrible customer service. I returned a reel for exchange, and after three months and three failed attempts to ship me my exchange I was forced to get my credit card company involved (ended up canceling the order altogether). I mean, how can you assure a customer a package will arrive a certain day, even send a UPS tracking number, and then forget to deliver the package to UPS? Like I said, this company is likely run by one or two guys, probably out of their garage, so good luck if your initial order has any problems.