Great Customer Service Order a Penn Slammer on April 21 and received it on April 23. I received it on time for my fishing tournament. Great customer service

Incompetence at the highest level Granted, the prices are lower, but this is a two-bit operation with terrible customer service. I returned a reel for exchange, and after three months and three failed attempts to ship me my exchange I was forced to get my credit card company involved (ended up canceling the order altogether). I mean, how can you assure a customer a package will arrive a certain day, even send a UPS tracking number, and then forget to deliver the package to UPS? Like I said, this company is likely run by one or two guys, probably out of their garage, so good luck if your initial order has any problems.