Poor customer service The hotline just goes straight into the voice mail. They don't even reply to emails for several days. Sometimes they don't even address the questions. Not the cheapest around. You can find a better deal on eBay with free shipping.

Picked up my items at their warehouse Called up same day and picked up my order that evening, they even threw free line for the 2 Abu Garica reels I bought, will buy again. Heard about this company through 3 of my friends who order often. We are all fishing fanastics

Ridiculous I ordered a rod 5 weeks ago, of which I still haven't received. I've been told 3 times that "backordered, a shipment is coming in tomorrow, and will ship tomorrow". Outright lie?? who knows?? Will never order from them again, nor do I recommend anyone else do so. Worse online buying experience I've ever had.

Ordered it Sunday got It Wednesday what else more can I say? -

After initial, order received, email no correspondence, no goods! I got an "order received" email immediately, July 26th. Not a word since. Order status still reads "Order Received" I sent them an email on the 29th and used their online form to ask about the order on the 30th. No response. I used PayPal to pay and the payment is on hold there. I do not know why. I placed the same order with Amazon and will try to get baitnhook's payment canceled at PayPal.