Poor customer service The hotline just goes straight into the voice mail. They don't even reply to emails for several days. Sometimes they don't even address the questions. Not the cheapest around. You can find a better deal on eBay with free shipping.

False advertising. Be careful ! Hi, my fellow fisherman. Let me tell you about experience with this company. I wanted to buy Shappell Bay Runner ice shanty. Thus company had a decent price. Plus they were claiming, that they do free shipping and tax included. Good deal, right ? So it was $309.00 .I ordered it from them.I got conf. e-mail. In a couple of days I saw, that that shanty is $409.00. Went up by $100.00!!! And they sent me cancelation e-mail. ))) I called them, and they told me that they don't ship that item at all. Now on their website it says, that it is out of stock. So... They don't stay behind their word. I would never buy from them again, and I would not recommend it to you, my fellow fisherman ! Thank you very much!

Incompetence at the highest level Granted, the prices are lower, but this is a two-bit operation with terrible customer service. I returned a reel for exchange, and after three months and three failed attempts to ship me my exchange I was forced to get my credit card company involved (ended up canceling the order altogether). I mean, how can you assure a customer a package will arrive a certain day, even send a UPS tracking number, and then forget to deliver the package to UPS? Like I said, this company is likely run by one or two guys, probably out of their garage, so good luck if your initial order has any problems.

Great Prices Great Service Called and was not sure what type of fishing reel to order. The customer service rep really help me out and my husband loved it.

After initial, order received, email no correspondence, no goods! I got an "order received" email immediately, July 26th. Not a word since. Order status still reads "Order Received" I sent them an email on the 29th and used their online form to ask about the order on the 30th. No response. I used PayPal to pay and the payment is on hold there. I do not know why. I placed the same order with Amazon and will try to get baitnhook's payment canceled at PayPal.