After initial, order received, email no correspondence, no goods! I got an "order received" email immediately, July 26th. Not a word since. Order status still reads "Order Received" I sent them an email on the 29th and used their online form to ask about the order on the 30th. No response. I used PayPal to pay and the payment is on hold there. I do not know why. I placed the same order with Amazon and will try to get baitnhook's payment canceled at PayPal.

Picked up my items at their warehouse Called up same day and picked up my order that evening, they even threw free line for the 2 Abu Garica reels I bought, will buy again. Heard about this company through 3 of my friends who order often. We are all fishing fanastics

Amazing service Amazing service, I am disabled and can't commute to stores and my son was coming back from overseas from the army. I ordered a fishing reel from boatersworld and was never shipped in time, I called baitnhook up and they actually drove to my house to deliver the reel 30 mins away from their store the same day. They are not just a business but a great service to the community.

Poor customer service The hotline just goes straight into the voice mail. They don't even reply to emails for several days. Sometimes they don't even address the questions. Not the cheapest around. You can find a better deal on eBay with free shipping.

Great Customer Service Order a Penn Slammer on April 21 and received it on April 23. I received it on time for my fishing tournament. Great customer service