We have had exactly the same experience… We have had exactly the same experience as many of these other poor people. We have been waiting 16 months now (since May 2020) for our refund for two flights, refs: PXU0Y and NKUCP5, cancelled due to Covid. Each email has been met with much the same response as other people have had, i.e. apologies but they have not forgotten about us. Our travel insurers (Halifax) have also been extremely unhelpful. Flyhacks are now ignoring our emails. It's criminal!! Andrea Wilkinson, Doncaster

They gave me wrong boarding passes They gave me wrong boarding passes. That was of course stressful and annoying. But what made things much worse was this cocky, smarty-pants attitude that this company puts on. You never want someone to be "funny" when they've messed up your order. It was infuriating to listen to the automated phone voice going on about little obnoxious and sexual word plays, when there is an issue where they've made a mistake. You just want them to speak to you normally - and respectfully. Please, Flyhacks, change this stupid persona you've made for yourselves. Nobody thinks you're clever or funny.

Huge problems with this website Huge problems with this website! On our outbound flight I didn't receive my boarding passes until four hours before the flight which was quite stressful as I didn't know if I was checked in or not. On the return flight home the booking numbers they sent me are wrong and don't match up with the airlines check In services. When I called flyhacks to try remedy the situation they emailed me one of the two tickets I needed. Absolutely the worst flight booking website, I would not recommend this service and can't wait for my holiday to be over so I can put this terrible experience behind me.

I have phoned the company and my first I have phoned the company and my first surprise was the clarity of the messages guiding the steps to be followed. Shortly after I spoke to one of the attendants, who listened to me attentively and willing to help. I am quite satisfied with the consideration demonstrated. Thanks. Sergio.

Amazing service I was flying to Liverpool to catch a connection flight and my first flight was delayed by an hour causing me to miss the second flight. I contacted customer support for a solution and they replied immediately and resolved all problems. Amazing customer service, I won’t buy another flight if it’s not through Flyhacks again 🥳 Special thanks to lifesavers Olha, Svitlana and Alex S for their speedy and fantastic customer service. Thank you!!