Our tour guide Robert & driver… Our tour guide Robert & driver Barrington were fantastic. The tour information from Robert very much enhanced our experience at Stonehenge, Bath & Windsor Castle. They both were super down to earth, knowledgeable & fun. We highly recommend this excursion to see & learn a lot in just one day. Awesome company & staff!

Positive Experience They informed us about historical sights, outside the window of the bus, on the way to Pompeii. They were very engaging, passionate and knowledgeable about history. We even got to have breaks for meals, along the way. City Wonders is truly wonderful!

Misleading and Expensive Misleading as you are not paying for missing the queue at Eiffel Tower You gather then walk to join the regular queue. Tickets are not pre purchased to avoid customers waiting. Ticket prices at the booth are vastly cheaper than the tour price even after you factor in paying for a guide. We were unable to go to the top of the Eiffel Tower due to volume. Ironically, we would have made the top if we had not wasted time waiting for the tour group to assemble ! Refund is disproportionate to the cost and the customer service email does not listen to rationale. Avoid using. We have learned our lesson.

Be aware - This company is a fraud - Stay away Be aware. City Wonders is a fraudulent company. They scammed us. We booked Their Pompeii and Positano Tour, 1 month before arriving in Rome. We emailed them the first day when we booked that we are only taking this tour for Positano and wondering how much free time we would have there. They replied and said 2:30 hours of free time. This company took our money $588.00 for 2 adult and 2 children , took us to Pompeii and then on the way to Positano, 10 miles away, they turned back and said, because it was traffic earlier and we were behind schedule, they decided not to go to Positano, JUST LIKE THAT ! they turned back and said no worries, we will offer refund. After 30 emails back and forth , they said we can only offer 30% refund and asked us NOT to contact them anymore and instead reach out to Expedia for refund. When we talked to expedia, they informed us, City Wonders did not even autorized any refund. When Expedia reach out to them they did not even answer there phones. This company is a complete fraud. They are scammers and because they know you are traveling from other places, you can not legally challenge them, so they do whatever they want with no refund. To this day, we have not recieved any refund they offered ( which was not even fair ). They use Positano Name and pictures in their tour and then do not take people there. We checked other reviews and believe me, there are many other people who experienced the same thing with this company. They are total fraud. STAY AWAY FROM THIS TOUR COMPANY.

TERRIBLE CUSTOMER SERVICE TERRIBLE CUSTOMER SERVICE. It was a rainy day in Milan. We left our hotel and the taxi service was having problems therefore we couldn’t call one. The first Uber canceled on us but a second arrived. We called the company the let them know that we would be 15 min late. The customer Service representative told us that all we had to miss 2/3 of the tour and that there was no way we could catch up with them at the exit of the Duomo. To make matters worse the representative told us to pay and book a separate tour of the Duomo directly with the Duomo website. As counseled by the City Wonders rep we went ahead and bought a separate Duomo tour with another company. Once we were finally able to join the tour for the viewing of the Last Supper (last part of the tour because they wouldn’t let us join in sooner), the tour guide approached us and handed us a ticket for the Duomo (after their representative had told us that we wouldn’t get one therefore after we had already purchased another ticket directly with the Duomo website. Terrible customer service!