We arrived late for our tour and one of… We arrived late for our tour and one of the guides kindly took us to try and catchup which we did fortunately, but they did say they would put us in aater group if not...... Carlos the group guide was really lovely and knowledgeable about all things Collesium and Palletine Hill. He was constantly looking for shady and less crowded places which was appreciated on the scorching heat of the day! Would highly recommend....

TERRIBLE CUSTOMER SERVICE TERRIBLE CUSTOMER SERVICE. It was a rainy day in Milan. We left our hotel and the taxi service was having problems therefore we couldn’t call one. The first Uber canceled on us but a second arrived. We called the company the let them know that we would be 15 min late. The customer Service representative told us that all we had to miss 2/3 of the tour and that there was no way we could catch up with them at the exit of the Duomo. To make matters worse the representative told us to pay and book a separate tour of the Duomo directly with the Duomo website. As counseled by the City Wonders rep we went ahead and bought a separate Duomo tour with another company. Once we were finally able to join the tour for the viewing of the Last Supper (last part of the tour because they wouldn’t let us join in sooner), the tour guide approached us and handed us a ticket for the Duomo (after their representative had told us that we wouldn’t get one therefore after we had already purchased another ticket directly with the Duomo website. Terrible customer service!

Misleading and Expensive Misleading as you are not paying for missing the queue at Eiffel Tower You gather then walk to join the regular queue. Tickets are not pre purchased to avoid customers waiting. Ticket prices at the booth are vastly cheaper than the tour price even after you factor in paying for a guide. We were unable to go to the top of the Eiffel Tower due to volume. Ironically, we would have made the top if we had not wasted time waiting for the tour group to assemble ! Refund is disproportionate to the cost and the customer service email does not listen to rationale. Avoid using. We have learned our lesson.

Anais gave a wonderful skip-the-line… Anais gave a wonderful skip-the-line tour of the Louvre today to our group of 4 plus 7 others. She was knowledgeable, informative, and moved us along so we could see many of the important works in the Louvre. That Museum can be so overwhelming but we saw a lot in only 3 hours. She was also very attentive the different members of the group and worked hard to make sure we all stayed relatively together. Four thumbs up!

Eiffel Tower tour with Ana I had the great pleasure of visiting the Eiffel Tower and Ana was my guide. I think that visiting alone would not be so interesting and I also met a fascinating person. it was my third day in Paris and I had a lot of questions. Ana answered all of them and told us more. Thank you Ana.