Unreliable, untrustworthy car booking company. This is an appalling company, unreliable and untrustworthy. I booked a car from Portsmouth to Heathrow Terminal 3. They sent it from London(!), there was a traffic jam, the driver told me he would be 30 min late. I might have missed my plane so managed to get a local taxi to take me. The company then pretended that the driver was on time and has so far refused to get me a refund, failing to recognise their responsibility to get me a car at the booked time to get me to the airport. Why send a car from London to pick me up in Portsmouth? Guaranteed unreliability. To be avoided, you will miss your plane/train, be late for your meeting.

Terrible service Terrible service. Booked from LA 4 days prior to flying, had to make my journey slightly shorter in the same direction, sent multiple emails to Prima and Taxicode to inform only minutes after booking, received no response from Taxicode and a short and sharp email from Prima 2 hrs before flying. I had no idea if they would be at Heathrow upon arrival. At Heathrow I waited for approx 30 mins and then went outside. Saw a message on my phone to make my way to the carpark...he was driving around, didn't want to park. Car was not in good shape. Shocking service, I had multiple rude one liner emails from Prima, terrible customer service. AVOID AT ALL COSTS

Excellent experience We booked through taxicode. Due to more than four hours waiting in passport control, had to cancel our request, after driver had arrived at meeting point. When finally we were done, contacted again Mouhamad, our assigned driver, who was kind enough, even after having waited for us before, to return within 15 minutes and take us to Cambridge. A nice car, great driver and very, very nice person. We warmly recommend

Absolute toilet Absolute toilet. Booked car for Heathrow over a month ago stating luggage and people. Only to be informed 2 day before departure that we would need a bigger car for more money. Taxi code no better as could not get in touch with to find out what is happening. Avoid this company at all costs.

Did not honour the booking Made a booking through Taxi Price Compare and chose Prima Drive. Paid for the booking and had confirmation by email. Then the day before I am due to travel to Heathrow, they contact me informing that I have the pay the driver an extra 10 pounds since they have calculated the route to be longer than expected! I cancelled the booking via Taxi Price Compare and I am waiting on the refund. Be very wary of this firm