I was shopping for a deal online and… I was shopping for a deal online and GIA's name popped out on the chat room. I started talking to her and even though she was not able to get me the deal for my budget under 3K she was very kind, courteous and patient with me. Going forward to the future, I will look for Gia first and will seek her honest advise on my airline fare search. Thank you Gia for a wonderful experience chatting with you. You made your company very proud. Thanks Diego Sipin

Cumstomer care nonexistent Their phone customer care is only for new booking. If you already made a reservation and tried to reach them for something else, it is impossible to talk to a real person. They will transfer you many times to different departments, and say they would call you back but they never do. There is a spelling error in the name of my booking. They told me the error could be corrected when they reissued the ticket but the it was not corrected. Since I could not reach them by phone, I email them many time. They can’t reply the email within businesses hour since they CS team is overseas. Even when they reply, they ask repeatedly for the info I really provided and eventually stop responding to me, leaving the issue unsolved. I would not recommend this website since the risk is not worth it!

How much does it cost to select a seat Spent a great deal of money for premium economy tickets. So far, so good. Went in later to select my seats, so I could sit next to my wife on these 10 hour flights. They charge for that? Oh well, how much could it be? $350?!?!. How much is a sandwich, $3,000? They should have told me - if you want to be sure to sit next to your wife, it's another $350. Update - It had been pre-pandemic since I flew. But apparently, the worthless sociopaths who run the airlines now routinely cheat people this way. Who knew? Workers of the world unite, etc. Anyway, not really Underpricers fault, although I would have appreciated a word to the wise on just how much the seat selection would be $350 - this should literally be a crime.

Terrible Service, Exorbitant Fees Save yourself time and money by booking directly through the airline. Overpricer did not disclose at the time of purchase that preassigned seats which were included with airfare from the actual airline would cost hundreds extra through Underpricer. Underpricer called us over and over and over again. Underpricer’s change and cancelation policies also require additional fees or cannot be done at all when the airline offers the service for tickets purchased through them. All of these fees might actually cost more than the little bit you might save booking through them than the airline itself.

Charged double for tickets 45 days later no response Bought 2 tickets June 30, Credit card was charged same day June 30 from Underpricer and same day another $1369.00 from Latam airlines for the same tickets. 45 days later NO response from Underpricer.