Josie helped me out with my flight… Josie helped me out with my flight booking and it took a while for the email to show up, but Josie was very helpful in finding a flight right for me.

Horrible experience with Underpricer I am having a horrible experience with UNDERPRICER. I booked my tickets in February through Kayak and I was told that my tickets were confirmed. Now I am told by the actual Airline that some segments are not confirmed and that the agency that booked the tickets are responsible for re-summiting the tickets. Well it has been 3 months and they have not been able to resolve the issue. Every time I call, I am told that someone will call me within the 48 hours and I never get anyone to call me back. I have also emailed them at investigation@underpricer and I have not received any reply from them.

Anita, The Rock Star I hit too quickly on choosing the flights and did not realize that there are about 20 hours of waiting time in Dubai in transit when there is another flight available in just one hour. I realized that in a few minutes after submitting the booking. Anita helped me very timely with the changes and her honest and straight answers signify that she is confident about her work and expertise. She is following the customer first in practice. This is my first-time experience on this website, now I prefer to come back to your website to do more bookings. Really appreciate Anita and her customer experience offering.

I was shopping for a deal online and… I was shopping for a deal online and GIA's name popped out on the chat room. I started talking to her and even though she was not able to get me the deal for my budget under 3K she was very kind, courteous and patient with me. Going forward to the future, I will look for Gia first and will seek her honest advise on my airline fare search. Thank you Gia for a wonderful experience chatting with you. You made your company very proud. Thanks Diego Sipin

Cumstomer care nonexistent Their phone customer care is only for new booking. If you already made a reservation and tried to reach them for something else, it is impossible to talk to a real person. They will transfer you many times to different departments, and say they would call you back but they never do. There is a spelling error in the name of my booking. They told me the error could be corrected when they reissued the ticket but the it was not corrected. Since I could not reach them by phone, I email them many time. They can’t reply the email within businesses hour since they CS team is overseas. Even when they reply, they ask repeatedly for the info I really provided and eventually stop responding to me, leaving the issue unsolved. I would not recommend this website since the risk is not worth it!