Cumstomer care nonexistent Their phone customer care is only for new booking. If you already made a reservation and tried to reach them for something else, it is impossible to talk to a real person. They will transfer you many times to different departments, and say they would call you back but they never do. There is a spelling error in the name of my booking. They told me the error could be corrected when they reissued the ticket but the it was not corrected. Since I could not reach them by phone, I email them many time. They can’t reply the email within businesses hour since they CS team is overseas. Even when they reply, they ask repeatedly for the info I really provided and eventually stop responding to me, leaving the issue unsolved. I would not recommend this website since the risk is not worth it!

They will rip you off ! Do not use It started off actually good with this group, I booked a flight and paid for seats and when they went to go get the flight, they couldn’t be purchased, so they contacted me with an alternative plan.I thought great this place rocks! But then the realty set in, the seats I paid for on the original flight had not been rebooked on the new flights. So I have asked and asked and asked multiple representatives to either book me new seats, crediting my previously unused seats money or credit me back the dollars of the unused seats. They keep saying wait 24-48 hrs and we will have the refund. 2 weeks later still no refund. I have reached out many times and the response has been said no way we’re going to do that, a voicemail that says we’re going to do that, but never never never have. And multiple promises they would fix is, but it still hasn’t happened. I booked these people through KAYAK, and I think KAYAK should drop them as a supplier. This does nothing but tarnish KAYAK’s name . the customer service, and the ability to return money for something that I didn’t get is absolutely horrible Please, please, please do not use this group or they will steal your money

I would not recommend this airline at… I would not recommend this airline at all. Me and family paid almost $3000 for a trip with insurance. My mum unfortunately has a medical emergency to where we had to change the dates around. We contacted you guys and you’ve said a supervisor would get back to us and still nothing. Our original date is approaching and still no response. We sent over all the documents needed to have this information validated. Terrible customer service. Will never book with them again.

Anita, The Rock Star I hit too quickly on choosing the flights and did not realize that there are about 20 hours of waiting time in Dubai in transit when there is another flight available in just one hour. I realized that in a few minutes after submitting the booking. Anita helped me very timely with the changes and her honest and straight answers signify that she is confident about her work and expertise. She is following the customer first in practice. This is my first-time experience on this website, now I prefer to come back to your website to do more bookings. Really appreciate Anita and her customer experience offering.

Good information and helpful During a chat with Amari from Underprice, she's very patient and helpful to search the good time flights which does best fits our requirements. I have done quite some research and comparison, the price they quoted is actually the most competitive.