I was shopping for a deal online and… I was shopping for a deal online and GIA's name popped out on the chat room. I started talking to her and even though she was not able to get me the deal for my budget under 3K she was very kind, courteous and patient with me. Going forward to the future, I will look for Gia first and will seek her honest advise on my airline fare search. Thank you Gia for a wonderful experience chatting with you. You made your company very proud. Thanks Diego Sipin

Cumstomer care nonexistent Their phone customer care is only for new booking. If you already made a reservation and tried to reach them for something else, it is impossible to talk to a real person. They will transfer you many times to different departments, and say they would call you back but they never do. There is a spelling error in the name of my booking. They told me the error could be corrected when they reissued the ticket but the it was not corrected. Since I could not reach them by phone, I email them many time. They can’t reply the email within businesses hour since they CS team is overseas. Even when they reply, they ask repeatedly for the info I really provided and eventually stop responding to me, leaving the issue unsolved. I would not recommend this website since the risk is not worth it!

Ripped Off and Ignored My family paid over $3000 for their flights and they also paid for travel protection in the event of unforseen circumstances. After my mother got injured, my parents reached out to request a date change for the trip. After Underpricer was not responding, my parents reached out directly to the airline explaining the situation and how they also bought travel protection with their flights. The airline Finnair then stated that the travel protection my parents bought was not on file. When reading the terms and conditions under the section Change, it states that "changes are only allowed for unflown flights. When you request to change your flight with us, we will handle fulfilling your request with the airline on your behalf." So my parents are attempting request changing the date of our trip due to a medical emergency and I am confused on why it is not being handled as stated on the Underpricer website.

Fraudulent and scammy practices NEVER HEARD BACK FROM THEM: This is the 4th time I'm reaching out regarding the cancellation of my booking. Japan Airlines contacted me, stating there are still duplicated bookings under my name. I urgently request that you cancel my booking with you. Here are my reasons: 1. I received a flight confirmation on March 8, with no further details provided or required for seat selection within the 24-hour free cancellation time frame. 2. Five days later, Shawn called pressuring me to purchase seats over the phone, claiming nothing is free. However, after researching online, I became hesitant to proceed due to numerous negative reviews. 3. I paid $29.95 for a Support Bundle while purchasing the ticket to protect myself from changes. Unfortunately, it's another scam—I'm unable to cancel without incurring undisclosed airline penalty fees and additional bundle fees. All these unprofessional operations clearly indicate fraudulent and scammy practices. I demand that you cancel my ticket as soon as possible.

Josie helped me out with my flight… Josie helped me out with my flight booking and it took a while for the email to show up, but Josie was very helpful in finding a flight right for me.