I would not recommend this airline at… I would not recommend this airline at all. Me and family paid almost $3000 for a trip with insurance. My mum unfortunately has a medical emergency to where we had to change the dates around. We contacted you guys and you’ve said a supervisor would get back to us and still nothing. Our original date is approaching and still no response. We sent over all the documents needed to have this information validated. Terrible customer service. Will never book with them again.

Horrible experience with Underpricer I am having a horrible experience with UNDERPRICER. I booked my tickets in February through Kayak and I was told that my tickets were confirmed. Now I am told by the actual Airline that some segments are not confirmed and that the agency that booked the tickets are responsible for re-summiting the tickets. Well it has been 3 months and they have not been able to resolve the issue. Every time I call, I am told that someone will call me within the 48 hours and I never get anyone to call me back. I have also emailed them at investigation@underpricer and I have not received any reply from them.

I would give 0 stars if I could I would give 0 stars if I could. Just as another customer said, they screw you on the luggage. We booked on line. No question about luggage so we assumed the Fuji rules applied which was 1 free bag. Got a call from underpricer saying we needed to buy our luggage from them for the flight for $1700.00 for 4 bags (4 travelers both way's) have got zero help. My last customer service agent said no mention of luggage means no luggage allowed! Who has a separate department that sells taking your luggage on the flight you booked through them! If someone see's this at underpricer who can solve my problem, please give me a call!

My experience was incompetence or fraud My experience with underpricer was at best incompetent customer service and at worst outright fraud. I was told I could cancel my flight and book another because one of my original flight legs had been cancelled. Three days after doing so, I was told there would be no refund on my cancelled flight. I am out over $3,000. I was sent to Underpricer through the Kayak website. I did finally receive my refund although I have to say my customer experience with Underpricer was not good.

Cumstomer care nonexistent Their phone customer care is only for new booking. If you already made a reservation and tried to reach them for something else, it is impossible to talk to a real person. They will transfer you many times to different departments, and say they would call you back but they never do. There is a spelling error in the name of my booking. They told me the error could be corrected when they reissued the ticket but the it was not corrected. Since I could not reach them by phone, I email them many time. They can’t reply the email within businesses hour since they CS team is overseas. Even when they reply, they ask repeatedly for the info I really provided and eventually stop responding to me, leaving the issue unsolved. I would not recommend this website since the risk is not worth it!