Ripped Off and Ignored My family paid over $3000 for their flights and they also paid for travel protection in the event of unforseen circumstances. After my mother got injured, my parents reached out to request a date change for the trip. After Underpricer was not responding, my parents reached out directly to the airline explaining the situation and how they also bought travel protection with their flights. The airline Finnair then stated that the travel protection my parents bought was not on file. When reading the terms and conditions under the section Change, it states that "changes are only allowed for unflown flights. When you request to change your flight with us, we will handle fulfilling your request with the airline on your behalf." So my parents are attempting request changing the date of our trip due to a medical emergency and I am confused on why it is not being handled as stated on the Underpricer website.

I would give 0 stars if I could I would give 0 stars if I could. Just as another customer said, they screw you on the luggage. We booked on line. No question about luggage so we assumed the Fuji rules applied which was 1 free bag. Got a call from underpricer saying we needed to buy our luggage from them for the flight for $1700.00 for 4 bags (4 travelers both way's) have got zero help. My last customer service agent said no mention of luggage means no luggage allowed! Who has a separate department that sells taking your luggage on the flight you booked through them! If someone see's this at underpricer who can solve my problem, please give me a call!

Fraudulent and scammy practices NEVER HEARD BACK FROM THEM: This is the 4th time I'm reaching out regarding the cancellation of my booking. Japan Airlines contacted me, stating there are still duplicated bookings under my name. I urgently request that you cancel my booking with you. Here are my reasons: 1. I received a flight confirmation on March 8, with no further details provided or required for seat selection within the 24-hour free cancellation time frame. 2. Five days later, Shawn called pressuring me to purchase seats over the phone, claiming nothing is free. However, after researching online, I became hesitant to proceed due to numerous negative reviews. 3. I paid $29.95 for a Support Bundle while purchasing the ticket to protect myself from changes. Unfortunately, it's another scam—I'm unable to cancel without incurring undisclosed airline penalty fees and additional bundle fees. All these unprofessional operations clearly indicate fraudulent and scammy practices. I demand that you cancel my ticket as soon as possible.

My experience was incompetence or fraud My experience with underpricer was at best incompetent customer service and at worst outright fraud. I was told I could cancel my flight and book another because one of my original flight legs had been cancelled. Three days after doing so, I was told there would be no refund on my cancelled flight. I am out over $3,000. I was sent to Underpricer through the Kayak website. I did finally receive my refund although I have to say my customer experience with Underpricer was not good.

Good information and helpful During a chat with Amari from Underprice, she's very patient and helpful to search the good time flights which does best fits our requirements. I have done quite some research and comparison, the price they quoted is actually the most competitive.