I mistakenly booked a ticket for the… I mistakenly booked a ticket for the following month instead of this week and Raavi was able to correct my mistake and find a ticket that worked, I couldn’t be happier. Thank you

Horrible experience with Underpricer I am having a horrible experience with UNDERPRICER. I booked my tickets in February through Kayak and I was told that my tickets were confirmed. Now I am told by the actual Airline that some segments are not confirmed and that the agency that booked the tickets are responsible for re-summiting the tickets. Well it has been 3 months and they have not been able to resolve the issue. Every time I call, I am told that someone will call me within the 48 hours and I never get anyone to call me back. I have also emailed them at investigation@underpricer and I have not received any reply from them.

Fraudulent and scammy practices NEVER HEARD BACK FROM THEM: This is the 4th time I'm reaching out regarding the cancellation of my booking. Japan Airlines contacted me, stating there are still duplicated bookings under my name. I urgently request that you cancel my booking with you. Here are my reasons: 1. I received a flight confirmation on March 8, with no further details provided or required for seat selection within the 24-hour free cancellation time frame. 2. Five days later, Shawn called pressuring me to purchase seats over the phone, claiming nothing is free. However, after researching online, I became hesitant to proceed due to numerous negative reviews. 3. I paid $29.95 for a Support Bundle while purchasing the ticket to protect myself from changes. Unfortunately, it's another scam—I'm unable to cancel without incurring undisclosed airline penalty fees and additional bundle fees. All these unprofessional operations clearly indicate fraudulent and scammy practices. I demand that you cancel my ticket as soon as possible.

Good information and helpful During a chat with Amari from Underprice, she's very patient and helpful to search the good time flights which does best fits our requirements. I have done quite some research and comparison, the price they quoted is actually the most competitive.

Cumstomer care nonexistent Their phone customer care is only for new booking. If you already made a reservation and tried to reach them for something else, it is impossible to talk to a real person. They will transfer you many times to different departments, and say they would call you back but they never do. There is a spelling error in the name of my booking. They told me the error could be corrected when they reissued the ticket but the it was not corrected. Since I could not reach them by phone, I email them many time. They can’t reply the email within businesses hour since they CS team is overseas. Even when they reply, they ask repeatedly for the info I really provided and eventually stop responding to me, leaving the issue unsolved. I would not recommend this website since the risk is not worth it!