Cumstomer care nonexistent Their phone customer care is only for new booking. If you already made a reservation and tried to reach them for something else, it is impossible to talk to a real person. They will transfer you many times to different departments, and say they would call you back but they never do. There is a spelling error in the name of my booking. They told me the error could be corrected when they reissued the ticket but the it was not corrected. Since I could not reach them by phone, I email them many time. They can’t reply the email within businesses hour since they CS team is overseas. Even when they reply, they ask repeatedly for the info I really provided and eventually stop responding to me, leaving the issue unsolved. I would not recommend this website since the risk is not worth it!

Good information and helpful During a chat with Amari from Underprice, she's very patient and helpful to search the good time flights which does best fits our requirements. I have done quite some research and comparison, the price they quoted is actually the most competitive.

Anita, The Rock Star I hit too quickly on choosing the flights and did not realize that there are about 20 hours of waiting time in Dubai in transit when there is another flight available in just one hour. I realized that in a few minutes after submitting the booking. Anita helped me very timely with the changes and her honest and straight answers signify that she is confident about her work and expertise. She is following the customer first in practice. This is my first-time experience on this website, now I prefer to come back to your website to do more bookings. Really appreciate Anita and her customer experience offering.

Josie helped me out with my flight… Josie helped me out with my flight booking and it took a while for the email to show up, but Josie was very helpful in finding a flight right for me.

How much does it cost to select a seat Spent a great deal of money for premium economy tickets. So far, so good. Went in later to select my seats, so I could sit next to my wife on these 10 hour flights. They charge for that? Oh well, how much could it be? $350?!?!. How much is a sandwich, $3,000? They should have told me - if you want to be sure to sit next to your wife, it's another $350. Update - It had been pre-pandemic since I flew. But apparently, the worthless sociopaths who run the airlines now routinely cheat people this way. Who knew? Workers of the world unite, etc. Anyway, not really Underpricers fault, although I would have appreciated a word to the wise on just how much the seat selection would be $350 - this should literally be a crime.