DO NOT purchase your JR pass through… DO NOT purchase your JR pass through this merchant. The site poses as an official Japan Rail site, but the JR service in Tokyo has never heard about them. The voucher NEVER arrived and the costumer support is simply not responding for OVER A WEEK now. There is no other forms of contact. Hopefully, I manage to get a refund claim through credit my credit card company. Their reported TrustPilot score is fake (how this is not checked is beyond me). UPDATE: immediately after this review the company finally answered and I received a full refund.

Positive experience from UK. Recommend. I felt compelled to write a positive review for these guys as it's very difficult to decide which site to use for the Japan Rail Pass. I received the tickets through within 2 days and the customer service even responded just after I'd ordered the tickets to add my middle name to it which I'd mistakenly omitted. There are some retailers who would ask you to cancel and re-order again, but not these guys. Very good service. Highly recommend.

Awful shady practices Awful. Website says if you spend over $880, you get up to 50% discount on your shipping price. Despite this we paid the full $23 for shipping to Australia. They email me days later saying they’ve put my order on hold because they decided it costs an ADDITIONAL $45 to be shipped. $68 shipping total when I already spent $1100. Ridiculous. Cancelled my order and bought it from Klook where it was $97 less that JRPass, and that was before their awful bull crap extra shipping charges.

Ignoring me and Misinformation on the activation date Misinformation on the activation date The website states that it can be purchased 180 days in advance. since my travel date was more than 3 months after the purchase date. I wanted to take advantage of the current pricing before the price increase in October. I emailed their customer support and received confirmation that this was possible and was told to contact them back to change the date once I made my purchase. As soon as I finished my transaction I sent an email and asked to change the activation date. I didn't hear back for a few days, so I sent another email. 3 days later no reply stil and reading similar reviews!!!, how do I get a refund when you ignore me!

Useless scam I purchased the pass for myself and my daughter before our trip to Japan, I requested the pass to be shipped to our hotel in Tokyo, the pass was delayed and didn’t arrive till 4 days into our stay in Tokyo, when contacted JRPASS they advised I contact FedEx and inquire about there whereabouts of the passes!!! As a customer in a foreign country I had to make phone calls to fedex to try and have the passes delivered before we leave Tokyo to Osaka. All and all the JRPass useless, extremely overpriced and not necessary at all, in my opinion buying it was a scam. I contacted the JRPass and expressed the above and requested a refund due to their failures, they brushed off my request. The pass doesn’t give you 30% of what it promises! Don’t buy it! But your daily passes as you go and forget about this scam!