If there is NEGATIVE i provalybwould… If there is NEGATIVE i provalybwould have guven this company! BEWARE!! Do not buy from this conpany if you dont want to have a HEADACHE. I bought $602 worth of green car and servixe 11/02/2022 and received email containing the link after 24H which is fine. Link for UPS has been “Label Creation” only for 15 days and although already in the process for disputing this amount to get my money back still very unhappy with this company. Please do not buy any service at all from this company. Now i have ti buy another set to Japan Rail Pass from another conoany and hopefully get my refund from this company

Worst experience in my life Worst experience in my life! My husband paid 2000 usd for two passes for 14 days. For 2000 usd you would expect some level of service, instead we got more headache! First you have to queue to get them at the airport. Second when you get toTokyo station, you queue again to exchange them for actual ticket. Customer support rep did not even bother checking we are first class. Next available train was in 7h….no explanation, all signes in Japanese, good luck finding the place you are looking for. My suggestion - save your money and queue once!

Awful shady practices Awful. Website says if you spend over $880, you get up to 50% discount on your shipping price. Despite this we paid the full $23 for shipping to Australia. They email me days later saying they’ve put my order on hold because they decided it costs an ADDITIONAL $45 to be shipped. $68 shipping total when I already spent $1100. Ridiculous. Cancelled my order and bought it from Klook where it was $97 less that JRPass, and that was before their awful bull crap extra shipping charges.

Smooth, fast and professional service, worthy of a real and honest review I feel a moral duty to inform other website visitors that the site is completely legal and authentic. In fact I was really scared because of some negative reviews here at Trustpilot. The site completely fulfills its mission and provides the advertised service - it sells vouchers for Japan Rail Passes, foreigners are supposed to exchange for the real ones, when they arrive in Japan. This is a standard procedure for non-Japanese residents. I bought 2 vouchers on May 17th. The next day I was informed they were handed to FedEx. On May 18th I received them in my mailbox. So... no problems. Everything was exceptional. Besides that... the page is full of useful and informative articles. Highly reccomend.

Correction, jrailpass.com does not offer Meet&Greet service I had written a bad review about the Greet&Meet service, it turns out that this service is not offered by jrailpass.com but by jrpass.com which presents itself as the official site for the Japan Rail Pass. So, I stand corrected as in fact railpass.com does not offer this service.