Useless scam I purchased the pass for myself and my daughter before our trip to Japan, I requested the pass to be shipped to our hotel in Tokyo, the pass was delayed and didn’t arrive till 4 days into our stay in Tokyo, when contacted JRPASS they advised I contact FedEx and inquire about there whereabouts of the passes!!! As a customer in a foreign country I had to make phone calls to fedex to try and have the passes delivered before we leave Tokyo to Osaka. All and all the JRPass useless, extremely overpriced and not necessary at all, in my opinion buying it was a scam. I contacted the JRPass and expressed the above and requested a refund due to their failures, they brushed off my request. The pass doesn’t give you 30% of what it promises! Don’t buy it! But your daily passes as you go and forget about this scam!

Scam Middleman This is a scam. At best they are an unnecessary middle man that makes getting a pass more expensive, more time consuming, and less convenient. Passes can be purchased online directly from JR and then picked up at any vending machine with a passport reader. Purchasing through jrpass.com means you pay a higher price, you pay to have a voucher mailed to you, then, once in Japan, you must go to a specific kind of JR office (of which there are relatively few), you must wait in an often long line to exchange your “voucher” for an actual pass. Don’t fall for it. Don’t waste your time or your money.

Smooth, fast and professional service, worthy of a real and honest review I feel a moral duty to inform other website visitors that the site is completely legal and authentic. In fact I was really scared because of some negative reviews here at Trustpilot. The site completely fulfills its mission and provides the advertised service - it sells vouchers for Japan Rail Passes, foreigners are supposed to exchange for the real ones, when they arrive in Japan. This is a standard procedure for non-Japanese residents. I bought 2 vouchers on May 17th. The next day I was informed they were handed to FedEx. On May 18th I received them in my mailbox. So... no problems. Everything was exceptional. Besides that... the page is full of useful and informative articles. Highly reccomend.

After I purchased I saw the trustpilot… After I purchased I saw the trustpilot reviews and I got scared, but the tickets were there - as promised - the day after I ordered them (the Netherlands). Everything was complete and fine and clearly communicated from begin till end. Would surely buy again here!

Correction, jrailpass.com does not offer Meet&Greet service I had written a bad review about the Greet&Meet service, it turns out that this service is not offered by jrailpass.com but by jrpass.com which presents itself as the official site for the Japan Rail Pass. So, I stand corrected as in fact railpass.com does not offer this service.