Failure of responsibility JR Pass failed to collect and pass on the required information for the package (family of 5 so a high transaction value) to be cleared by South Korean customs. As a result the package was delayed and consequently arrived after we'd left the country. If we'd cancelled the order we lose 20% so I managed through the kindness of strangers to get it rerouted, delivered, picked up and sent to another address. If your service is sending packages around the world, at least know what the requirements are for the country it's being sent to! Highly stressful to say the least and we still have to hope the package turns up!

Highly Recommend (July 2022) I used JRpass.com in July 2022 to obtain 4 adult Japan Rail passes. The entire process went very smoothly, from order through delivery. We received the passes in the mail in the US in just a few days, with frequent notifications as the process advanced. The process for exchanging the pass at Narita airport was very straightforward. I highly recommend using this site!

Worst experience in my life Worst experience in my life! My husband paid 2000 usd for two passes for 14 days. For 2000 usd you would expect some level of service, instead we got more headache! First you have to queue to get them at the airport. Second when you get toTokyo station, you queue again to exchange them for actual ticket. Customer support rep did not even bother checking we are first class. Next available train was in 7h….no explanation, all signes in Japanese, good luck finding the place you are looking for. My suggestion - save your money and queue once!

After I purchased I saw the trustpilot… After I purchased I saw the trustpilot reviews and I got scared, but the tickets were there - as promised - the day after I ordered them (the Netherlands). Everything was complete and fine and clearly communicated from begin till end. Would surely buy again here!

Order with confidence! Hard to tell which service in UK is legit as the official Japanrailpass.net site doesn’t provide weblinks for official 3rd party global resellers and the reviews for the usual Google sites seem to vary A LOT! Decided to go with JRPASS.COM *only* because they had an active forum. Ordered the passes (in London) and received the jrpass within 2 days! Slightly more expensive, but when you are parting with over £400 for a rail pass, an extra £10 was worth it. Definitely recommend if you are new to this.