If there is NEGATIVE i provalybwould… If there is NEGATIVE i provalybwould have guven this company! BEWARE!! Do not buy from this conpany if you dont want to have a HEADACHE. I bought $602 worth of green car and servixe 11/02/2022 and received email containing the link after 24H which is fine. Link for UPS has been “Label Creation” only for 15 days and although already in the process for disputing this amount to get my money back still very unhappy with this company. Please do not buy any service at all from this company. Now i have ti buy another set to Japan Rail Pass from another conoany and hopefully get my refund from this company

Positive experience Has a wide range of JR passes available on that website which are all easy to purchase. The passes arrived a few days after I ordered them as expected and exchanging them in Japan was very straightforward.

Correction, jrailpass.com does not offer Meet&Greet service I had written a bad review about the Greet&Meet service, it turns out that this service is not offered by jrailpass.com but by jrpass.com which presents itself as the official site for the Japan Rail Pass. So, I stand corrected as in fact railpass.com does not offer this service.

Ignoring me and Misinformation on the activation date Misinformation on the activation date The website states that it can be purchased 180 days in advance. since my travel date was more than 3 months after the purchase date. I wanted to take advantage of the current pricing before the price increase in October. I emailed their customer support and received confirmation that this was possible and was told to contact them back to change the date once I made my purchase. As soon as I finished my transaction I sent an email and asked to change the activation date. I didn't hear back for a few days, so I sent another email. 3 days later no reply stil and reading similar reviews!!!, how do I get a refund when you ignore me!

SCAM MIDDLEMAN PRETENDING TO BE… SCAM MIDDLEMAN PRETENDING TO BE OFFICIAL SITE! When I tried to book my seats, I discovered the real site for JR Rail Pass (I was not able to book seats, as I had not ordered from the real site).....so frustrating!! Trying to get my money back now