Awful shady practices Awful. Website says if you spend over $880, you get up to 50% discount on your shipping price. Despite this we paid the full $23 for shipping to Australia. They email me days later saying they’ve put my order on hold because they decided it costs an ADDITIONAL $45 to be shipped. $68 shipping total when I already spent $1100. Ridiculous. Cancelled my order and bought it from Klook where it was $97 less that JRPass, and that was before their awful bull crap extra shipping charges.

Correction, jrailpass.com does not offer Meet&Greet service I had written a bad review about the Greet&Meet service, it turns out that this service is not offered by jrailpass.com but by jrpass.com which presents itself as the official site for the Japan Rail Pass. So, I stand corrected as in fact railpass.com does not offer this service.

DO NOT purchase your JR pass through… DO NOT purchase your JR pass through this merchant. The site poses as an official Japan Rail site, but the JR service in Tokyo has never heard about them. The voucher NEVER arrived and the costumer support is simply not responding for OVER A WEEK now. There is no other forms of contact. Hopefully, I manage to get a refund claim through credit my credit card company. Their reported TrustPilot score is fake (how this is not checked is beyond me). UPDATE: immediately after this review the company finally answered and I received a full refund.

After I purchased I saw the trustpilot… After I purchased I saw the trustpilot reviews and I got scared, but the tickets were there - as promised - the day after I ordered them (the Netherlands). Everything was complete and fine and clearly communicated from begin till end. Would surely buy again here!

Resisted giving full refund for pass delivered too late The website said had enough time to deliver the pass before travelling, but I paid extra for next day delivery. It did not come for a week, by which time I had already departed for Japan. The company then tried to only give a partial refund. They eventually agreed after multiple messages to pay full refund and postal costs, but then in the end refused to pay for the registered mail to return the pass (which they insisted we use if wanted any money back at all). Very disappointing.