Not the best, yet fair Absolute scam. We paid two 14-day passes and they told us they would ship them to our hotel in Tokyo. We never got them and they are not even replying to emails anymore. Absolute scammers, never buy from this company, they are just a middleman!!! EDIT: AFTER A WEEK OF NOT RESPONDING TO EMAILS AND US HAVING SENT MULTIPLE MESSAGES TO PLEASE REFUND US, THEY MADE A 100% REFUND ALSO WITH SHIPPING COSTS.

Resisted giving full refund for pass delivered too late The website said had enough time to deliver the pass before travelling, but I paid extra for next day delivery. It did not come for a week, by which time I had already departed for Japan. The company then tried to only give a partial refund. They eventually agreed after multiple messages to pay full refund and postal costs, but then in the end refused to pay for the registered mail to return the pass (which they insisted we use if wanted any money back at all). Very disappointing.

Awful shady practices Awful. Website says if you spend over $880, you get up to 50% discount on your shipping price. Despite this we paid the full $23 for shipping to Australia. They email me days later saying they’ve put my order on hold because they decided it costs an ADDITIONAL $45 to be shipped. $68 shipping total when I already spent $1100. Ridiculous. Cancelled my order and bought it from Klook where it was $97 less that JRPass, and that was before their awful bull crap extra shipping charges.

If there is NEGATIVE i provalybwould… If there is NEGATIVE i provalybwould have guven this company! BEWARE!! Do not buy from this conpany if you dont want to have a HEADACHE. I bought $602 worth of green car and servixe 11/02/2022 and received email containing the link after 24H which is fine. Link for UPS has been “Label Creation” only for 15 days and although already in the process for disputing this amount to get my money back still very unhappy with this company. Please do not buy any service at all from this company. Now i have ti buy another set to Japan Rail Pass from another conoany and hopefully get my refund from this company

Order with confidence! Hard to tell which service in UK is legit as the official Japanrailpass.net site doesn’t provide weblinks for official 3rd party global resellers and the reviews for the usual Google sites seem to vary A LOT! Decided to go with JRPASS.COM *only* because they had an active forum. Ordered the passes (in London) and received the jrpass within 2 days! Slightly more expensive, but when you are parting with over £400 for a rail pass, an extra £10 was worth it. Definitely recommend if you are new to this.