Resisted giving full refund for pass delivered too late The website said had enough time to deliver the pass before travelling, but I paid extra for next day delivery. It did not come for a week, by which time I had already departed for Japan. The company then tried to only give a partial refund. They eventually agreed after multiple messages to pay full refund and postal costs, but then in the end refused to pay for the registered mail to return the pass (which they insisted we use if wanted any money back at all). Very disappointing.

Scam Middleman This is a scam. At best they are an unnecessary middle man that makes getting a pass more expensive, more time consuming, and less convenient. Passes can be purchased online directly from JR and then picked up at any vending machine with a passport reader. Purchasing through jrpass.com means you pay a higher price, you pay to have a voucher mailed to you, then, once in Japan, you must go to a specific kind of JR office (of which there are relatively few), you must wait in an often long line to exchange your “voucher” for an actual pass. Don’t fall for it. Don’t waste your time or your money.

If there is NEGATIVE i provalybwould… If there is NEGATIVE i provalybwould have guven this company! BEWARE!! Do not buy from this conpany if you dont want to have a HEADACHE. I bought $602 worth of green car and servixe 11/02/2022 and received email containing the link after 24H which is fine. Link for UPS has been “Label Creation” only for 15 days and although already in the process for disputing this amount to get my money back still very unhappy with this company. Please do not buy any service at all from this company. Now i have ti buy another set to Japan Rail Pass from another conoany and hopefully get my refund from this company

At best poorly run and disingenuous At best a poorly run and disingenuous company. Claimed to ship the pass in 2 business days, while in reality it took 8 and therefore did not reach me before my trip. At which point they say the only recourse is to buy another ticket and after the trip refund the previous one, without mentioning that they only refund 85%. My traveling companion purchased his jr pass from another company and had it arrive within 2 business days with no issues

Highly Recommend (July 2022) I used JRpass.com in July 2022 to obtain 4 adult Japan Rail passes. The entire process went very smoothly, from order through delivery. We received the passes in the mail in the US in just a few days, with frequent notifications as the process advanced. The process for exchanging the pass at Narita airport was very straightforward. I highly recommend using this site!