Resisted giving full refund for pass delivered too late The website said had enough time to deliver the pass before travelling, but I paid extra for next day delivery. It did not come for a week, by which time I had already departed for Japan. The company then tried to only give a partial refund. They eventually agreed after multiple messages to pay full refund and postal costs, but then in the end refused to pay for the registered mail to return the pass (which they insisted we use if wanted any money back at all). Very disappointing.

Positive experience Has a wide range of JR passes available on that website which are all easy to purchase. The passes arrived a few days after I ordered them as expected and exchanging them in Japan was very straightforward.

SCAM MIDDLEMAN PRETENDING TO BE… SCAM MIDDLEMAN PRETENDING TO BE OFFICIAL SITE! When I tried to book my seats, I discovered the real site for JR Rail Pass (I was not able to book seats, as I had not ordered from the real site).....so frustrating!! Trying to get my money back now

After I purchased I saw the trustpilot… After I purchased I saw the trustpilot reviews and I got scared, but the tickets were there - as promised - the day after I ordered them (the Netherlands). Everything was complete and fine and clearly communicated from begin till end. Would surely buy again here!

Awful shady practices Awful. Website says if you spend over $880, you get up to 50% discount on your shipping price. Despite this we paid the full $23 for shipping to Australia. They email me days later saying they’ve put my order on hold because they decided it costs an ADDITIONAL $45 to be shipped. $68 shipping total when I already spent $1100. Ridiculous. Cancelled my order and bought it from Klook where it was $97 less that JRPass, and that was before their awful bull crap extra shipping charges.