Highly Recommend (July 2022) I used JRpass.com in July 2022 to obtain 4 adult Japan Rail passes. The entire process went very smoothly, from order through delivery. We received the passes in the mail in the US in just a few days, with frequent notifications as the process advanced. The process for exchanging the pass at Narita airport was very straightforward. I highly recommend using this site!

Not the best, yet fair Absolute scam. We paid two 14-day passes and they told us they would ship them to our hotel in Tokyo. We never got them and they are not even replying to emails anymore. Absolute scammers, never buy from this company, they are just a middleman!!! EDIT: AFTER A WEEK OF NOT RESPONDING TO EMAILS AND US HAVING SENT MULTIPLE MESSAGES TO PLEASE REFUND US, THEY MADE A 100% REFUND ALSO WITH SHIPPING COSTS.

DO NOT purchase your JR pass through… DO NOT purchase your JR pass through this merchant. The site poses as an official Japan Rail site, but the JR service in Tokyo has never heard about them. The voucher NEVER arrived and the costumer support is simply not responding for OVER A WEEK now. There is no other forms of contact. Hopefully, I manage to get a refund claim through credit my credit card company. Their reported TrustPilot score is fake (how this is not checked is beyond me). UPDATE: immediately after this review the company finally answered and I received a full refund.

Failure of responsibility JR Pass failed to collect and pass on the required information for the package (family of 5 so a high transaction value) to be cleared by South Korean customs. As a result the package was delayed and consequently arrived after we'd left the country. If we'd cancelled the order we lose 20% so I managed through the kindness of strangers to get it rerouted, delivered, picked up and sent to another address. If your service is sending packages around the world, at least know what the requirements are for the country it's being sent to! Highly stressful to say the least and we still have to hope the package turns up!

Resisted giving full refund for pass delivered too late The website said had enough time to deliver the pass before travelling, but I paid extra for next day delivery. It did not come for a week, by which time I had already departed for Japan. The company then tried to only give a partial refund. They eventually agreed after multiple messages to pay full refund and postal costs, but then in the end refused to pay for the registered mail to return the pass (which they insisted we use if wanted any money back at all). Very disappointing.