At best poorly run and disingenuous At best a poorly run and disingenuous company. Claimed to ship the pass in 2 business days, while in reality it took 8 and therefore did not reach me before my trip. At which point they say the only recourse is to buy another ticket and after the trip refund the previous one, without mentioning that they only refund 85%. My traveling companion purchased his jr pass from another company and had it arrive within 2 business days with no issues

After I purchased I saw the trustpilot… After I purchased I saw the trustpilot reviews and I got scared, but the tickets were there - as promised - the day after I ordered them (the Netherlands). Everything was complete and fine and clearly communicated from begin till end. Would surely buy again here!

Awful shady practices Awful. Website says if you spend over $880, you get up to 50% discount on your shipping price. Despite this we paid the full $23 for shipping to Australia. They email me days later saying they’ve put my order on hold because they decided it costs an ADDITIONAL $45 to be shipped. $68 shipping total when I already spent $1100. Ridiculous. Cancelled my order and bought it from Klook where it was $97 less that JRPass, and that was before their awful bull crap extra shipping charges.

SCAM MIDDLEMAN PRETENDING TO BE… SCAM MIDDLEMAN PRETENDING TO BE OFFICIAL SITE! When I tried to book my seats, I discovered the real site for JR Rail Pass (I was not able to book seats, as I had not ordered from the real site).....so frustrating!! Trying to get my money back now

If there is NEGATIVE i provalybwould… If there is NEGATIVE i provalybwould have guven this company! BEWARE!! Do not buy from this conpany if you dont want to have a HEADACHE. I bought $602 worth of green car and servixe 11/02/2022 and received email containing the link after 24H which is fine. Link for UPS has been “Label Creation” only for 15 days and although already in the process for disputing this amount to get my money back still very unhappy with this company. Please do not buy any service at all from this company. Now i have ti buy another set to Japan Rail Pass from another conoany and hopefully get my refund from this company