DO NOT purchase your JR pass through… DO NOT purchase your JR pass through this merchant. The site poses as an official Japan Rail site, but the JR service in Tokyo has never heard about them. The voucher NEVER arrived and the costumer support is simply not responding for OVER A WEEK now. There is no other forms of contact. Hopefully, I manage to get a refund claim through credit my credit card company. Their reported TrustPilot score is fake (how this is not checked is beyond me). UPDATE: immediately after this review the company finally answered and I received a full refund.

At best poorly run and disingenuous At best a poorly run and disingenuous company. Claimed to ship the pass in 2 business days, while in reality it took 8 and therefore did not reach me before my trip. At which point they say the only recourse is to buy another ticket and after the trip refund the previous one, without mentioning that they only refund 85%. My traveling companion purchased his jr pass from another company and had it arrive within 2 business days with no issues

Useless scam I purchased the pass for myself and my daughter before our trip to Japan, I requested the pass to be shipped to our hotel in Tokyo, the pass was delayed and didn’t arrive till 4 days into our stay in Tokyo, when contacted JRPASS they advised I contact FedEx and inquire about there whereabouts of the passes!!! As a customer in a foreign country I had to make phone calls to fedex to try and have the passes delivered before we leave Tokyo to Osaka. All and all the JRPass useless, extremely overpriced and not necessary at all, in my opinion buying it was a scam. I contacted the JRPass and expressed the above and requested a refund due to their failures, they brushed off my request. The pass doesn’t give you 30% of what it promises! Don’t buy it! But your daily passes as you go and forget about this scam!

Positive experience from UK. Recommend. I felt compelled to write a positive review for these guys as it's very difficult to decide which site to use for the Japan Rail Pass. I received the tickets through within 2 days and the customer service even responded just after I'd ordered the tickets to add my middle name to it which I'd mistakenly omitted. There are some retailers who would ask you to cancel and re-order again, but not these guys. Very good service. Highly recommend.

Correction, jrailpass.com does not offer Meet&Greet service I had written a bad review about the Greet&Meet service, it turns out that this service is not offered by jrailpass.com but by jrpass.com which presents itself as the official site for the Japan Rail Pass. So, I stand corrected as in fact railpass.com does not offer this service.