After I purchased I saw the trustpilot… After I purchased I saw the trustpilot reviews and I got scared, but the tickets were there - as promised - the day after I ordered them (the Netherlands). Everything was complete and fine and clearly communicated from begin till end. Would surely buy again here!

The JR Pass is exceptionally not worth… The JR Pass is exceptionally not worth it. Besides not actually being much (if at all) of a savings, the process to get it is asinine, inefficient and overly complicated. Good luck trying to pick it up in Japan, too - be prepared for lines that are 2 hours or longer, worse when they are short staffed (which they often are). There are multiple JR offices/counters at each train station and each offer partial services but will mostly just send you somewhere else for what you actually need. If you ever do finally get through to the correct counter, don’t expect any help from their rude staff. Dealing with JR Pass was the absolute worst part of our experience in Japan and I highly encourage you to avoid it at all costs.

Failure of responsibility JR Pass failed to collect and pass on the required information for the package (family of 5 so a high transaction value) to be cleared by South Korean customs. As a result the package was delayed and consequently arrived after we'd left the country. If we'd cancelled the order we lose 20% so I managed through the kindness of strangers to get it rerouted, delivered, picked up and sent to another address. If your service is sending packages around the world, at least know what the requirements are for the country it's being sent to! Highly stressful to say the least and we still have to hope the package turns up!

Positive experience Has a wide range of JR passes available on that website which are all easy to purchase. The passes arrived a few days after I ordered them as expected and exchanging them in Japan was very straightforward.

SCAM MIDDLEMAN PRETENDING TO BE… SCAM MIDDLEMAN PRETENDING TO BE OFFICIAL SITE! When I tried to book my seats, I discovered the real site for JR Rail Pass (I was not able to book seats, as I had not ordered from the real site).....so frustrating!! Trying to get my money back now