Highly Recommend (July 2022) I used JRpass.com in July 2022 to obtain 4 adult Japan Rail passes. The entire process went very smoothly, from order through delivery. We received the passes in the mail in the US in just a few days, with frequent notifications as the process advanced. The process for exchanging the pass at Narita airport was very straightforward. I highly recommend using this site!

Positive experience from UK. Recommend. I felt compelled to write a positive review for these guys as it's very difficult to decide which site to use for the Japan Rail Pass. I received the tickets through within 2 days and the customer service even responded just after I'd ordered the tickets to add my middle name to it which I'd mistakenly omitted. There are some retailers who would ask you to cancel and re-order again, but not these guys. Very good service. Highly recommend.

The JR Pass is exceptionally not worth… The JR Pass is exceptionally not worth it. Besides not actually being much (if at all) of a savings, the process to get it is asinine, inefficient and overly complicated. Good luck trying to pick it up in Japan, too - be prepared for lines that are 2 hours or longer, worse when they are short staffed (which they often are). There are multiple JR offices/counters at each train station and each offer partial services but will mostly just send you somewhere else for what you actually need. If you ever do finally get through to the correct counter, don’t expect any help from their rude staff. Dealing with JR Pass was the absolute worst part of our experience in Japan and I highly encourage you to avoid it at all costs.

DO NOT purchase your JR pass through… DO NOT purchase your JR pass through this merchant. The site poses as an official Japan Rail site, but the JR service in Tokyo has never heard about them. The voucher NEVER arrived and the costumer support is simply not responding for OVER A WEEK now. There is no other forms of contact. Hopefully, I manage to get a refund claim through credit my credit card company. Their reported TrustPilot score is fake (how this is not checked is beyond me). UPDATE: immediately after this review the company finally answered and I received a full refund.

Failure of responsibility JR Pass failed to collect and pass on the required information for the package (family of 5 so a high transaction value) to be cleared by South Korean customs. As a result the package was delayed and consequently arrived after we'd left the country. If we'd cancelled the order we lose 20% so I managed through the kindness of strangers to get it rerouted, delivered, picked up and sent to another address. If your service is sending packages around the world, at least know what the requirements are for the country it's being sent to! Highly stressful to say the least and we still have to hope the package turns up!