At best poorly run and disingenuous At best a poorly run and disingenuous company. Claimed to ship the pass in 2 business days, while in reality it took 8 and therefore did not reach me before my trip. At which point they say the only recourse is to buy another ticket and after the trip refund the previous one, without mentioning that they only refund 85%. My traveling companion purchased his jr pass from another company and had it arrive within 2 business days with no issues

Highly Recommend (July 2022) I used JRpass.com in July 2022 to obtain 4 adult Japan Rail passes. The entire process went very smoothly, from order through delivery. We received the passes in the mail in the US in just a few days, with frequent notifications as the process advanced. The process for exchanging the pass at Narita airport was very straightforward. I highly recommend using this site!

SCAM MIDDLEMAN PRETENDING TO BE… SCAM MIDDLEMAN PRETENDING TO BE OFFICIAL SITE! When I tried to book my seats, I discovered the real site for JR Rail Pass (I was not able to book seats, as I had not ordered from the real site).....so frustrating!! Trying to get my money back now

Useless scam I purchased the pass for myself and my daughter before our trip to Japan, I requested the pass to be shipped to our hotel in Tokyo, the pass was delayed and didn’t arrive till 4 days into our stay in Tokyo, when contacted JRPASS they advised I contact FedEx and inquire about there whereabouts of the passes!!! As a customer in a foreign country I had to make phone calls to fedex to try and have the passes delivered before we leave Tokyo to Osaka. All and all the JRPass useless, extremely overpriced and not necessary at all, in my opinion buying it was a scam. I contacted the JRPass and expressed the above and requested a refund due to their failures, they brushed off my request. The pass doesn’t give you 30% of what it promises! Don’t buy it! But your daily passes as you go and forget about this scam!

After I purchased I saw the trustpilot… After I purchased I saw the trustpilot reviews and I got scared, but the tickets were there - as promised - the day after I ordered them (the Netherlands). Everything was complete and fine and clearly communicated from begin till end. Would surely buy again here!