JRPass ltd

image
2.40
Based on 20 Reviews

5

30.00%

4

0.00%

3

10.00%

2

0.00%

1

60.00%
About JRPass ltd

Tags
Contact Info

You need to Login first to submit your review.

image
Brett Eldershaw
AU

Failure of responsibility JR Pass failed to collect and pass on the required information for the package (family of 5 so a high transaction value) to be cleared by South Korean customs. As a result the package was delayed and consequently arrived after we'd left the country. If we'd cancelled the order we lose 20% so I managed through the kindness of strangers to get it rerouted, delivered, picked up and sent to another address. If your service is sending packages around the world, at least know what the requirements are for the country it's being sent to! Highly stressful to say the least and we still have to hope the package turns up!

image
Rane Smith
GB

Positive experience from UK. Recommend. I felt compelled to write a positive review for these guys as it's very difficult to decide which site to use for the Japan Rail Pass. I received the tickets through within 2 days and the customer service even responded just after I'd ordered the tickets to add my middle name to it which I'd mistakenly omitted. There are some retailers who would ask you to cancel and re-order again, but not these guys. Very good service. Highly recommend.

image
Zubeyir M
SG

Scam Middleman This is a scam. At best they are an unnecessary middle man that makes getting a pass more expensive, more time consuming, and less convenient. Passes can be purchased online directly from JR and then picked up at any vending machine with a passport reader. Purchasing through jrpass.com means you pay a higher price, you pay to have a voucher mailed to you, then, once in Japan, you must go to a specific kind of JR office (of which there are relatively few), you must wait in an often long line to exchange your “voucher” for an actual pass. Don’t fall for it. Don’t waste your time or your money.

image
Rebecca
JP

Positive experience Has a wide range of JR passes available on that website which are all easy to purchase. The passes arrived a few days after I ordered them as expected and exchanging them in Japan was very straightforward.

image
Sanne
NL

After I purchased I saw the trustpilot… After I purchased I saw the trustpilot reviews and I got scared, but the tickets were there - as promised - the day after I ordered them (the Netherlands). Everything was complete and fine and clearly communicated from begin till end. Would surely buy again here!

We may use cookies or any other tracking technologies when you visit our website, including any other media form, mobile website, or mobile application related or connected to help customize the Site and improve your experience. learn more

Allow