Smooth, fast and professional service, worthy of a real and honest review I feel a moral duty to inform other website visitors that the site is completely legal and authentic. In fact I was really scared because of some negative reviews here at Trustpilot. The site completely fulfills its mission and provides the advertised service - it sells vouchers for Japan Rail Passes, foreigners are supposed to exchange for the real ones, when they arrive in Japan. This is a standard procedure for non-Japanese residents. I bought 2 vouchers on May 17th. The next day I was informed they were handed to FedEx. On May 18th I received them in my mailbox. So... no problems. Everything was exceptional. Besides that... the page is full of useful and informative articles. Highly reccomend.

Worst experience in my life Worst experience in my life! My husband paid 2000 usd for two passes for 14 days. For 2000 usd you would expect some level of service, instead we got more headache! First you have to queue to get them at the airport. Second when you get toTokyo station, you queue again to exchange them for actual ticket. Customer support rep did not even bother checking we are first class. Next available train was in 7h….no explanation, all signes in Japanese, good luck finding the place you are looking for. My suggestion - save your money and queue once!

Order with confidence! Hard to tell which service in UK is legit as the official Japanrailpass.net site doesn’t provide weblinks for official 3rd party global resellers and the reviews for the usual Google sites seem to vary A LOT! Decided to go with JRPASS.COM *only* because they had an active forum. Ordered the passes (in London) and received the jrpass within 2 days! Slightly more expensive, but when you are parting with over £400 for a rail pass, an extra £10 was worth it. Definitely recommend if you are new to this.

At best poorly run and disingenuous At best a poorly run and disingenuous company. Claimed to ship the pass in 2 business days, while in reality it took 8 and therefore did not reach me before my trip. At which point they say the only recourse is to buy another ticket and after the trip refund the previous one, without mentioning that they only refund 85%. My traveling companion purchased his jr pass from another company and had it arrive within 2 business days with no issues

SCAM MIDDLEMAN PRETENDING TO BE… SCAM MIDDLEMAN PRETENDING TO BE OFFICIAL SITE! When I tried to book my seats, I discovered the real site for JR Rail Pass (I was not able to book seats, as I had not ordered from the real site).....so frustrating!! Trying to get my money back now