Useless scam I purchased the pass for myself and my daughter before our trip to Japan, I requested the pass to be shipped to our hotel in Tokyo, the pass was delayed and didn’t arrive till 4 days into our stay in Tokyo, when contacted JRPASS they advised I contact FedEx and inquire about there whereabouts of the passes!!! As a customer in a foreign country I had to make phone calls to fedex to try and have the passes delivered before we leave Tokyo to Osaka. All and all the JRPass useless, extremely overpriced and not necessary at all, in my opinion buying it was a scam. I contacted the JRPass and expressed the above and requested a refund due to their failures, they brushed off my request. The pass doesn’t give you 30% of what it promises! Don’t buy it! But your daily passes as you go and forget about this scam!

SCAM MIDDLEMAN PRETENDING TO BE… SCAM MIDDLEMAN PRETENDING TO BE OFFICIAL SITE! When I tried to book my seats, I discovered the real site for JR Rail Pass (I was not able to book seats, as I had not ordered from the real site).....so frustrating!! Trying to get my money back now

Positive experience from UK. Recommend. I felt compelled to write a positive review for these guys as it's very difficult to decide which site to use for the Japan Rail Pass. I received the tickets through within 2 days and the customer service even responded just after I'd ordered the tickets to add my middle name to it which I'd mistakenly omitted. There are some retailers who would ask you to cancel and re-order again, but not these guys. Very good service. Highly recommend.

The JR Pass is exceptionally not worth… The JR Pass is exceptionally not worth it. Besides not actually being much (if at all) of a savings, the process to get it is asinine, inefficient and overly complicated. Good luck trying to pick it up in Japan, too - be prepared for lines that are 2 hours or longer, worse when they are short staffed (which they often are). There are multiple JR offices/counters at each train station and each offer partial services but will mostly just send you somewhere else for what you actually need. If you ever do finally get through to the correct counter, don’t expect any help from their rude staff. Dealing with JR Pass was the absolute worst part of our experience in Japan and I highly encourage you to avoid it at all costs.

If there is NEGATIVE i provalybwould… If there is NEGATIVE i provalybwould have guven this company! BEWARE!! Do not buy from this conpany if you dont want to have a HEADACHE. I bought $602 worth of green car and servixe 11/02/2022 and received email containing the link after 24H which is fine. Link for UPS has been “Label Creation” only for 15 days and although already in the process for disputing this amount to get my money back still very unhappy with this company. Please do not buy any service at all from this company. Now i have ti buy another set to Japan Rail Pass from another conoany and hopefully get my refund from this company