Scam Middleman This is a scam. At best they are an unnecessary middle man that makes getting a pass more expensive, more time consuming, and less convenient. Passes can be purchased online directly from JR and then picked up at any vending machine with a passport reader. Purchasing through jrpass.com means you pay a higher price, you pay to have a voucher mailed to you, then, once in Japan, you must go to a specific kind of JR office (of which there are relatively few), you must wait in an often long line to exchange your “voucher” for an actual pass. Don’t fall for it. Don’t waste your time or your money.

DO NOT purchase your JR pass through… DO NOT purchase your JR pass through this merchant. The site poses as an official Japan Rail site, but the JR service in Tokyo has never heard about them. The voucher NEVER arrived and the costumer support is simply not responding for OVER A WEEK now. There is no other forms of contact. Hopefully, I manage to get a refund claim through credit my credit card company. Their reported TrustPilot score is fake (how this is not checked is beyond me). UPDATE: immediately after this review the company finally answered and I received a full refund.

Not the best, yet fair Absolute scam. We paid two 14-day passes and they told us they would ship them to our hotel in Tokyo. We never got them and they are not even replying to emails anymore. Absolute scammers, never buy from this company, they are just a middleman!!! EDIT: AFTER A WEEK OF NOT RESPONDING TO EMAILS AND US HAVING SENT MULTIPLE MESSAGES TO PLEASE REFUND US, THEY MADE A 100% REFUND ALSO WITH SHIPPING COSTS.

The JR Pass is exceptionally not worth… The JR Pass is exceptionally not worth it. Besides not actually being much (if at all) of a savings, the process to get it is asinine, inefficient and overly complicated. Good luck trying to pick it up in Japan, too - be prepared for lines that are 2 hours or longer, worse when they are short staffed (which they often are). There are multiple JR offices/counters at each train station and each offer partial services but will mostly just send you somewhere else for what you actually need. If you ever do finally get through to the correct counter, don’t expect any help from their rude staff. Dealing with JR Pass was the absolute worst part of our experience in Japan and I highly encourage you to avoid it at all costs.

Awful shady practices Awful. Website says if you spend over $880, you get up to 50% discount on your shipping price. Despite this we paid the full $23 for shipping to Australia. They email me days later saying they’ve put my order on hold because they decided it costs an ADDITIONAL $45 to be shipped. $68 shipping total when I already spent $1100. Ridiculous. Cancelled my order and bought it from Klook where it was $97 less that JRPass, and that was before their awful bull crap extra shipping charges.