Visa service for china My family and I have been traveling back and forth to China for over 20 years, and have used this service for most of the visas we have needed. I recently had another great experience with your Boston office, and particularly want to thank Michelle for all the help she provided. I recommend you folks highly. Liam

Visas to the Bahamas Had to get visas to the Bahamas for my family and was a bit anxious to send passports out of state to an online business. But found there was a Boston branch nearby where I lived and decided to go in person instead. Michelle checked over all the forms necessary first and sent everything out for me. I had no problems and received all the passports back in 2 weeks and was very happy with the experience!

Failure to obtain visas in time for travel. I live in the suburbs of Boston, and I needed visas for my 2 kids for a trip to Ghana. Unfortunately, Ghana does not have a consulate in Boston. I had started the process of obtaining a visa 3 months prior to time of intended travel to make sure we would have the visas by flight time. I elected to use the concierge service offered by ItsEasy to ensure attentive service so that no details were overlooked. By about a month prior to travel we were still scrambling to get one document or another in. A week before travel all documents were delivered to the consulate in NY for processing. This was close but we had elected to use the priority consulate service that should have turned the passports around in time for travel. ItsEasy kept saying all was in order and that the consulate had yet to release the passports. Suffice it to say we did not get the passports back in time to make the trip. I took it upon myself to call the consulate, only to find out that they had been waiting on documents that they claimed they did not have. These were documents I had sent to ItsEasy. ItsEasy says they did deliver the documents to the consulate. In any case, rather than be in the middle of a case of useless finger pointing, I elected to take matters into my own hands. I obtained the case numbers from the consulate myself and uploaded the documents myself for the passports to be processed. I have the passports back. Though quite a bit late for the intended travel. The lack of good information flow between the Ghana consulate in NY and the ItsEasy team was wholly inadequate. ItsEasy's concierge service is not cheap! I would strongly recommend you use some other service if you need attentive and detail-oriented care for your travel documents. In my case, I would have been better off doing everything myself.

Don't make the mistake of trusting this service. I wish I hadn't ignored the hundreds of negative reviews on every other review site. My experience with ItsEasy was comprised of terrible customer service, hidden fees that came up days after I signed the contract, and an almost missed vacation.

Excellent and very much needed service Over the past several years I have been a regular user of the IEP service for me and all my family. The experience is always the same: outstanding!!. It's not just the quality and value of the service but also the way it's deliver. I use the Boston office where Michelle inspires so much confidence, you know you are in good hands and it never fails. Can't find enough adjectives to praise the service and the people delivering it.