Never again! Zero stars if possible! When searching for airport parking at DFW, you will notice this company doesn't show up... except for the paid ad. I should have noticed this as the first sign of a problem. They make you jump through so many (hard to see when you book) hoops, that you will probably miss your flight if you don't leave super early. When I had problems with the parking arrangement, I tried to email them to cancel my reservation. They said they would respond within 24 hours. 14 days later, I did not receive a response. When I called, the CSR was rude and refused to refund my payment- even though I parked somewhere else. The supervisor was also rude saying, "Well, if I didn't hear back from a company within 24 hours, I wouldn't have waited 2 weeks to call them." Why should I have to stay on top of them?? I emailed and they said they would respond. I was out of town (obviously, because I was parking at the airport). There is a reason their company info is hard to find. There is a reason they were rude. They have had to deal with so many customer complaints.

Totally unorganized and unprofessional. Would not use them again. After arriving at the designated hotel, I parked our car and waited with a crowd of people in front of the hotel. We were told there would be a white van to take us to the Port. After about 20-30 minutes, an unmarked van arrived and we had to ask if it was going to the port, no announcement from the driver, no signs or markings on the van. On the way to the port, we asked the driver about getting in touch with the parking company when we returned to pick us up. The number I got from the website booking was different than what another couple riding with us had. The driver said to use the number the other couple had. When our cruise returned to the port and we were ready to be picked up, I called the number that I was given. It was difficult to say the least hearing the man on the other end much less understanding him and when he would pick us up. After waiting about 20 minutes, I called him again and asked him when he was going to pick us up. He would not give us a time. After spending about 20 more minutes waiting, we gave up and spent $10 on a cab to drive us about half a mile back to the hotel where our car was parked. I doubt if the driver ever showed up at all. I would never use this parking company again. I will pay the extra money to park within walking distance of the port.

the rate was good, but you get what you pay for. Not good. when we got to the lot, we were told it was full, they arranged for us to park at another hotel next door. Had to make a U turn in very busy traffic street, park and then drag the luggage all the way back to original Crown Plaza hotel. On the return, the driver dropped us off at the entrance to the lot and we had to drag our luggage to car.

Park and fly from DFW Marriott North Since the downtown park and ride closed, I've used the DFW Marriott North off if Freeport Pkwy! Employees are very nice and helpful and always have a smile on their face. Cost is extremely low and the longest I've ever had to wait on a ride is 15 minutes which is not bad at all. I highly recommend using them on your next fly away!!!

Parking & transport was great but finding them, both arriving and departing, was a terrible challange. Arriving in the vacinity there was a transport van blocking the lot sign. Strait ahead was a parking garage. Got a ticket and drove in to an almost empty facility. Spent 10 minutes walking aroud and finally spotted the lot next door. Returning from the cruise, I reviewed th ticket stub I had been given looking for the name of the parking company I was using ( I use many on my travels ). The stub and all p[aperwork I had printed from the reservation showed NO name or phone number. Had to borrew a 'smart phone' to use the address tp get the info I needed to find the correct transport service. Very frustrating.