Totally unorganized and unprofessional. Would not use them again. After arriving at the designated hotel, I parked our car and waited with a crowd of people in front of the hotel. We were told there would be a white van to take us to the Port. After about 20-30 minutes, an unmarked van arrived and we had to ask if it was going to the port, no announcement from the driver, no signs or markings on the van. On the way to the port, we asked the driver about getting in touch with the parking company when we returned to pick us up. The number I got from the website booking was different than what another couple riding with us had. The driver said to use the number the other couple had. When our cruise returned to the port and we were ready to be picked up, I called the number that I was given. It was difficult to say the least hearing the man on the other end much less understanding him and when he would pick us up. After waiting about 20 minutes, I called him again and asked him when he was going to pick us up. He would not give us a time. After spending about 20 more minutes waiting, we gave up and spent $10 on a cab to drive us about half a mile back to the hotel where our car was parked. I doubt if the driver ever showed up at all. I would never use this parking company again. I will pay the extra money to park within walking distance of the port.

shuttle drop off pick up First time using airport park fly. Found 2 things discomforting, distance to airport and shuttle pick up. Distance to airport is just a tad far... if u get traffic, you risk being late for your flight Shuttle schedule is every half hour.... not good if you have to go to work right away.. They should be at lease every 15 minutes

Highly recommended!!! When we arrived we were able to park close to the front door. We never had to wait long on a shuttle, and all of the employees were very friendly and helpful. The price we paid online was honored without question, and was very cheap compared to the normal price to park.

Parking & transport was great but finding them, both arriving and departing, was a terrible challange. Arriving in the vacinity there was a transport van blocking the lot sign. Strait ahead was a parking garage. Got a ticket and drove in to an almost empty facility. Spent 10 minutes walking aroud and finally spotted the lot next door. Returning from the cruise, I reviewed th ticket stub I had been given looking for the name of the parking company I was using ( I use many on my travels ). The stub and all p[aperwork I had printed from the reservation showed NO name or phone number. Had to borrew a 'smart phone' to use the address tp get the info I needed to find the correct transport service. Very frustrating.

Never again! Zero stars if possible! When searching for airport parking at DFW, you will notice this company doesn't show up... except for the paid ad. I should have noticed this as the first sign of a problem. They make you jump through so many (hard to see when you book) hoops, that you will probably miss your flight if you don't leave super early. When I had problems with the parking arrangement, I tried to email them to cancel my reservation. They said they would respond within 24 hours. 14 days later, I did not receive a response. When I called, the CSR was rude and refused to refund my payment- even though I parked somewhere else. The supervisor was also rude saying, "Well, if I didn't hear back from a company within 24 hours, I wouldn't have waited 2 weeks to call them." Why should I have to stay on top of them?? I emailed and they said they would respond. I was out of town (obviously, because I was parking at the airport). There is a reason their company info is hard to find. There is a reason they were rude. They have had to deal with so many customer complaints.