Awesome Punta Cana 2019 Trip Punta Cana 2019 Trip What a fun and well-organized trip to Punta Cana for my daughter’s Eisenhower Senior trip. From the moment we arrived to our departure, I was well informed and had fun with my daughter and her friends. The Hard Rock Hotel is beautiful. The beach was gorgeous (which I heard from many people prior to the trip that the beach was dirty and unsafe. This was not true at all) There was something to do morning, afternoon and night. The Grad City staff were helpful, responsive and friendly. I could find them at the lobby table and around the resort in their red shirts. I want to personally thank Debbie, as I had many questions about Punta Cana. Her guidance, suggestions and text messages made all the difference. I am so glad I booked with Grad City. I would book again and I would recommend to other parents and students.

Horrible service / Company is a sham and fraud Horrible service. They refuse to honor a doctors note. Then they refuse to return money because they canceled trip due to Covid. Company is a complete fraud. DO NOT use them. Try other services. Bad people. Horrible customer service

Grad City is Overrated! Grad City is possibly one of the worst travel agencies I have ever dealt with. We recently completed a trip to Punta Cana Hard tock through Grad City. Our friends booked the same trip, directly through the resort and paid substantially less and received more “resort credit”. The property was open to the public, which was not disclosed to any of the parents in any meeting. The security measures were sub par. The hotel was without water for a day and no one in 2 buildings were able to shower or flush. Our group was ill after eating there the second day. When the adults complained about the food and explained that we were sick. Grad City asked us if we had eaten “off property” or even better, if we had had “too much to drink?” Not once was there any question or concern, nor were medical options or advice offered. They simply told us we could purchase Imodium at the gift shop. As we sat in our rooms without water, vomiting and with diarrhea for days on end, not one Grad City staffer checked on any of us. They were advised of our complaints and concerns and none were addressed. Lastly, the resort was unaccomodating to any request. No extra pillows, no coke products, no dietary restrictions, no food was allowed to go back to the room in containers, room service is limited to less than 6 items. We saw roaches in restaurants, we had terrible service and were denied seating in restaurants with MANY open tables. I have never been treated so poorly by a hotel chain and travel company before. I do not recommend either Grad City nor Hard Rock. We all came home with parasites and are being treated with antibiotics.

Complete Scam Complete Scam. Had kids sleeping on the floor after spending $2200 for a 5 night trip (my son included). Ridiculous. We have two younger kids and they will never use this company ever. I don't write reviews but I hope a parent reads this that is thinking of using this really shameful company.

Simply the Best Simply the Best! Unbelieveable experience! Everything from transportation, check in and the coordinated events went without a hitch. Can't say enough good things about the comfort level we had knowing that Debbie Birecki and the staff had everything under control. I would highly recommend Grad City to anyone who wants the perfect senior trip! Thanks for all the hard work that you made look easy!!!! AAA+++