Tried signing my 18 daughter up for… Tried signing my 18 daughter up for high school trip to cancun. Prior to signing up, I talked to an agent on the phone, and reviewed all of the sign-up paywork. AFTER I paid the "non-refundable" deposit I was informed she could not go because she was not 23. Money should have been refunded if not eligible to go. Tried calling customer service first ....no response. BOTTOM LINE: Just book directly. Save a lot of money. Not adding any value to the process. This reservation was hotel reservations only which was fully refundable if I had booked directly with hotel.

Complete Scam Complete Scam. Had kids sleeping on the floor after spending $2200 for a 5 night trip (my son included). Ridiculous. We have two younger kids and they will never use this company ever. I don't write reviews but I hope a parent reads this that is thinking of using this really shameful company.

We just returned from a trip to Punta… We just returned from a trip to Punta Cana with Grad City. Everything went well. Stacy and Virginia took care of everything and was available at all times for anything we needed. Occidental Caribe was a beautiful resort for the cost.

Gradcity Horrible!!! We booked with a recent trip to the Bahamas. We paid our trip in full and one month before the trip we were notified that we owed $230. When I called I got a very rude representative who told me it was because we only had 3 boys in the room. This was not our choice, the boys were all friends so we decided not to select roommates they were assigned rooms by Gradcity. Everyone else got 4 person rooms at no extra charge. The kicker is that when the boys arrived the "three person" room was a queen bed and a cheap cot! They paid collectively $690 extra for a cot to sleep on for 5 days. And by the way, the assurance we got at the initial meeting that Gradcity would be there if we had any problems was a joke as well. it took me 2 days to contact a Gradcity rep. (no one EVER even picked up the phone). When I finally contacted someone he told me he had no control over what the hotel did but would look into it. He NEVER called me back. I called several times afterwards and never could get in touch with anyone. I wonder what I would have done if there had been an emergency and I couldn't get in touch with someone at Gradcity?!!! These are the same people who said they would keep a close watch over our kids and be there for anything we needed! Needless to say, I am disputing the charges and I strongly urge anyone to think twice before booking with this group.

I would never use grad city again I would never use grad city again. There customer service is beyond horrible and the afety of your children is of no concern to them. Avoid at all costs