There were cockroaches in our room and… There were cockroaches in our room and we had to kill them, there wasn’t enough towels in our room and the bedding wasn’t adequate, also the taxis were a lil rough

Tried signing my 18 daughter up for… Tried signing my 18 daughter up for high school trip to cancun. Prior to signing up, I talked to an agent on the phone, and reviewed all of the sign-up paywork. AFTER I paid the "non-refundable" deposit I was informed she could not go because she was not 23. Money should have been refunded if not eligible to go. Tried calling customer service first ....no response. BOTTOM LINE: Just book directly. Save a lot of money. Not adding any value to the process. This reservation was hotel reservations only which was fully refundable if I had booked directly with hotel.

Fraud City! My daughters senior trip was cancelled due to Covid & NOONE from here grade, including us, has received a refund from them yet! Not even an email/call/text that they’re working on it or any updates whatsoever. Im starting to believe these reviews that this company is a fraud. If we don’t get our money back soon I’m calling my attorney.

Awesome Punta Cana 2019 Trip Punta Cana 2019 Trip What a fun and well-organized trip to Punta Cana for my daughter’s Eisenhower Senior trip. From the moment we arrived to our departure, I was well informed and had fun with my daughter and her friends. The Hard Rock Hotel is beautiful. The beach was gorgeous (which I heard from many people prior to the trip that the beach was dirty and unsafe. This was not true at all) There was something to do morning, afternoon and night. The Grad City staff were helpful, responsive and friendly. I could find them at the lobby table and around the resort in their red shirts. I want to personally thank Debbie, as I had many questions about Punta Cana. Her guidance, suggestions and text messages made all the difference. I am so glad I booked with Grad City. I would book again and I would recommend to other parents and students.

Complete Scam Complete Scam. Had kids sleeping on the floor after spending $2200 for a 5 night trip (my son included). Ridiculous. We have two younger kids and they will never use this company ever. I don't write reviews but I hope a parent reads this that is thinking of using this really shameful company.