A quality item should not have a 100% polyester lining! Received an over-shirt for the Winter as a Christmas present. I was astonished at the price of £180 including VAT. The shirt looks nice but the lining is 100% polyester - the same as can be found in similar shirts at Sainsbury and Edinburgh Wool for a fraction of the price. Polyester is basically plastic and I find it unbearable to wear; it is difficult for the skin to breathe. Horrible! Will be taking it back with the knowledge of the friend who gifted it to me. Hopefully, there will be no hassle.

GREAT SERVICE! I ordered a women's vest from Patagonia! It arrived in 2 days. The vest did not fit so I initiated a return. Within an hour of dropping off the return at Fedex, the return was processed and in 2 biz days was credited to my account. Just wanted to say what great service it was!

Worst shipping ever and customer service not much better Worst customer service ever . Order is lost in space. It's going on 15 days since I odered the clothes and still have no day specific estimate of delivery . It went from UPS to USPS and then got lost pending acceptance . I dont even want the products amymore . Wasted a lot of time for nothing .

Great experience again They repaired my several years old R1 fleece at their Chamonix shop for free. YES FOR FREE. YES SEVERAL YEARS OLD. I expected to pay something, so I was happy to donate one of the eco charities with my doubled cost expectations :). They refused to repair another piece, but I accepted the reasons they presented. Great to meet people keeping the Chuinard's words :). BRAWO PATAGONIA !

Ordered a jacket from them on 31… Ordered a jacket from them on 31 December 2023. Today is 29 January and its still not here, a full month later. Furthermore there are no emails, no updates, no tracking and if I click on any links to the shop or my order in my emails I get "this site cannot be reached" messages. I feel this is a scam, yet their emails confirming my purchase are from Patagonia.com with legit logo