Patagonia refused to give a full refund for faulty gloves I purchased gloves from Patagonia in October 2023. Given the mild winter I have only worn them 4 or 5 times. A couple of weeks ago I noticed that the stitching near a button hole tag on one of the gloves has come loose. Patagonia have refused to give me a full refund and are only prepared to offer a 60% refund so I can get them repaired myself. I will never buy from Patagonia again.

Rapid repairs I very recently mailed three well used jackets to the Vancouver store for zipper repairs. Two were repaired and returned to me within one week of me sending them, the other was sent on for more repairs. Very quick and very helpful associates with clear communication.. Thanks you guys 👍🏾

Rarely i give 5 stars but i was treated… Rarely i give 5 stars but i was treated very well from Patagonia in USA. unfortunatly in europe (italy) the selling system isnt as good as in the States. Thje shop in Santa monica has very good employers.

Ordered a jacket from them on 31… Ordered a jacket from them on 31 December 2023. Today is 29 January and its still not here, a full month later. Furthermore there are no emails, no updates, no tracking and if I click on any links to the shop or my order in my emails I get "this site cannot be reached" messages. I feel this is a scam, yet their emails confirming my purchase are from Patagonia.com with legit logo

I want to love this brand but beware of returns I really want to love this brand, some of their items are brilliant, but their customer service is appalling, especially for returns and refunds. Think twice if you are planning on ordering several sizes and then want to return. They will either lose the item or take well over 45 days to refund with incredibility poor communication