They say they ship the order within 2… They say they ship the order within 2 business days. When I order a Down Sweater from them, there was no response at all. Even after 3 business days, I am not able to check the status of my order. I filed dispute and sent numerous emails via PayPal and still there was no respond.

I'm generally a real fan of Patagonia… I'm generally a real fan of Patagonia clothing and gear. I didn't hesitate to order an item from their website. It came quickly but sadly didn't fit properly. I promptly paid for shipping and returned the item. It's been several weeks and I still have not received a refund. They have the item in their possession for a reasonable amount of time to process a refund but still haven't done it. I would shop elsewhere with better online customer service! I'm very disappointed.

I want to love this brand but beware of returns I really want to love this brand, some of their items are brilliant, but their customer service is appalling, especially for returns and refunds. Think twice if you are planning on ordering several sizes and then want to return. They will either lose the item or take well over 45 days to refund with incredibility poor communication

Ordered a jacket from them on 31… Ordered a jacket from them on 31 December 2023. Today is 29 January and its still not here, a full month later. Furthermore there are no emails, no updates, no tracking and if I click on any links to the shop or my order in my emails I get "this site cannot be reached" messages. I feel this is a scam, yet their emails confirming my purchase are from Patagonia.com with legit logo

The worst customer service I have ever… The worst customer service I have ever encountered! I returned an item on the 11th December and had to send numerous emails to prove that I had actually returned the item which they claimed to have not received despite the fact that I had proof of return. I got no response from most of my emails, the couple that they did respond to would take them over a week to reply to. I eventually got my refund 7 weeks after returning the item. I will never purchase from Patagonia again! Absolutely dreadful