Ordered a jacket from them on 31… Ordered a jacket from them on 31 December 2023. Today is 29 January and its still not here, a full month later. Furthermore there are no emails, no updates, no tracking and if I click on any links to the shop or my order in my emails I get "this site cannot be reached" messages. I feel this is a scam, yet their emails confirming my purchase are from Patagonia.com with legit logo

Rapid repairs I very recently mailed three well used jackets to the Vancouver store for zipper repairs. Two were repaired and returned to me within one week of me sending them, the other was sent on for more repairs. Very quick and very helpful associates with clear communication.. Thanks you guys 👍🏾

Just another hippy clothing brand Once this company became popular and trendy among the hippy community, I have the feeling that they shifted their focus from providing the best quality garments for hiking and outdoor activities to making some fancy and trendy pieces of everything that they would sell for an unreasonably high price. Let's be honest, no hiker in the world would spend a fortune to buy a pair of pants that no one would see him wearing in the mountains while having in mind that with one slip he may tear them apart. That's what I am saying, this company’s target customers from hikers switched to hippies. The quality is still good, let's be objective till the end.

Worst shipping ever and customer service not much better Worst customer service ever . Order is lost in space. It's going on 15 days since I odered the clothes and still have no day specific estimate of delivery . It went from UPS to USPS and then got lost pending acceptance . I dont even want the products amymore . Wasted a lot of time for nothing .

For their mistake,they have no… For their mistake,they have no remorse,want you to jump through hoops.I didn't, I got money back no return,as should be,if it's their mistake.they will no longer do business with me. That's just fine,REI,has never led me wrong.Walmart has better costumer service than Patagonia.Never an apology,just bully you to jump through hoops.Worst costumer service ever.they suck.Im so glad they 86 Ed a person who would never shop there again anyway.