Worst shipping ever and customer service not much better Worst customer service ever . Order is lost in space. It's going on 15 days since I odered the clothes and still have no day specific estimate of delivery . It went from UPS to USPS and then got lost pending acceptance . I dont even want the products amymore . Wasted a lot of time for nothing .

Patagonia has NO consistency with… Patagonia has NO consistency with sizes. One item, a person is a small. Another item, a large. This reveals Patagonia is outsourcing. Terrible consistency. My well known family would buy all the women this product for Christmas. NOT ANY MORE. Jacket was cheap cheap wrong size.

Patagonia Customer Service I’m writing a review about Patagonia clothing and customer service even though it appears Patagonia is listed under a travel category. I purchased some boxers that all ripped in the same spot in little over a year of regular (weekly?). Reviews of these boxers on their website showed lots of folks experiencing the same issue. I returned four pair and I was given a refund for two, full company credit for one pair, and partial company credit for one. When I called to ask about this a customer service rep started trying to explain but he kept contradicting himself and ultimately he couldn’t provide a coherent answer. I find this unsatisfactory. I have been a good customer with them so I am dumbfounded. Their customer service is either poorly trained or trying to protect profits.

I'm generally a real fan of Patagonia… I'm generally a real fan of Patagonia clothing and gear. I didn't hesitate to order an item from their website. It came quickly but sadly didn't fit properly. I promptly paid for shipping and returned the item. It's been several weeks and I still have not received a refund. They have the item in their possession for a reasonable amount of time to process a refund but still haven't done it. I would shop elsewhere with better online customer service! I'm very disappointed.

They say they ship the order within 2… They say they ship the order within 2 business days. When I order a Down Sweater from them, there was no response at all. Even after 3 business days, I am not able to check the status of my order. I filed dispute and sent numerous emails via PayPal and still there was no respond.