Worst shipping ever and customer service not much better Worst customer service ever . Order is lost in space. It's going on 15 days since I odered the clothes and still have no day specific estimate of delivery . It went from UPS to USPS and then got lost pending acceptance . I dont even want the products amymore . Wasted a lot of time for nothing .

Excellent products I own two patagonia coats, one waterproof and one insulated jacket. Both have lasted several years and are still in great condition. The insulated jacket I sent for repairs after ripping the inside and the cuffs becoming frayed through wear and tear. The repairs were done quickly and my jacket returned to me like new. Excellent value for money!

Patagonia Customer Service I’m writing a review about Patagonia clothing and customer service even though it appears Patagonia is listed under a travel category. I purchased some boxers that all ripped in the same spot in little over a year of regular (weekly?). Reviews of these boxers on their website showed lots of folks experiencing the same issue. I returned four pair and I was given a refund for two, full company credit for one pair, and partial company credit for one. When I called to ask about this a customer service rep started trying to explain but he kept contradicting himself and ultimately he couldn’t provide a coherent answer. I find this unsatisfactory. I have been a good customer with them so I am dumbfounded. Their customer service is either poorly trained or trying to protect profits.

Patagonia refused to give a full refund for faulty gloves I purchased gloves from Patagonia in October 2023. Given the mild winter I have only worn them 4 or 5 times. A couple of weeks ago I noticed that the stitching near a button hole tag on one of the gloves has come loose. Patagonia have refused to give me a full refund and are only prepared to offer a 60% refund so I can get them repaired myself. I will never buy from Patagonia again.

GREAT SERVICE! I ordered a women's vest from Patagonia! It arrived in 2 days. The vest did not fit so I initiated a return. Within an hour of dropping off the return at Fedex, the return was processed and in 2 biz days was credited to my account. Just wanted to say what great service it was!