Miami City Tour Review Excellent customer service. We had a party of six arriving night before tour. Flight for two of them was cancelled at last minute so they could not make tour. With one phone call to the tour company the ticket prices were refunded back to credit card. Pretty good tour. Easy to understand the narrator. Not always able to tell which building or item was being described but interesting information.

Misinformed No one informed me of the exact location for bus boarding, and each time I sought direction I was given a different place. I walked to somemany different places for Big Bus, and the stop signs are misleading since there are so many different Big Buses.

Too little time for " lunch break" we were left behind and chasing the bus for half the time Touches upon key must see areas. There were options to chose from which I found out towards the end of the tour, could've extended if I had known earlier. Over all, friendly staff

avoid the open bus tour avoid the open bus tour , tree branches across the street aren’t cut and i cut my head and eye and several other people were whipped by branches too low for a open top bus ( even with ducking ) health and safety hazard should not be running whilst they are like that , came home with a big cut on my scalp

great tours for first timers we took 2 tours with the Miami tour company - a half day tour around Miami and a day trip to Key West. Both went well and without a hitch. The only reason i scored 4 stars instead of 5 was that in both tours, info about stops and comfort breaks would have been nice to know before the trip. on the city tour, advance info on the lunch stop area would have been nice. on the key west tour, we stopped at a maccas in the morning but went straight back at night. info like that would have been handy in planning our day better, that's all.