Good tour We got picked up a bit late. We we're waiting outside our hotel for about 10 minutes for the bus. We also got picked up late from bayside market and it was raining so we were getting wet.

Miami Tour Company Experience The owner of Miami Tour Company reached out to apologize for their partners behavior and offered a refund as well as ride with another partner who takes covid a bit more serious. I wasn't able to take that boat ride due to weather conditions before leaving Miami. Miami tour company does not adhere to Covid guidelines!! Their reasoning the city of Miami doesn't make us so we do things the American way, which I was told, is people over profits. Daily their boats are packed to the max if not more. No room to social distance. Then they make jokes about, once you start drinking, the masks will come off! They are hosting super spreader boat cruise. Sail at your own risk!!

Misinformed No one informed me of the exact location for bus boarding, and each time I sought direction I was given a different place. I walked to somemany different places for Big Bus, and the stop signs are misleading since there are so many different Big Buses.

great tours for first timers we took 2 tours with the Miami tour company - a half day tour around Miami and a day trip to Key West. Both went well and without a hitch. The only reason i scored 4 stars instead of 5 was that in both tours, info about stops and comfort breaks would have been nice to know before the trip. on the city tour, advance info on the lunch stop area would have been nice. on the key west tour, we stopped at a maccas in the morning but went straight back at night. info like that would have been handy in planning our day better, that's all.

Very efficient, great staff Our trip to Key West was enjoyable, the bus picked us up at our hotel on time, during the trip our host was very informative, the only negative was that my husband was disappointed that we were unable to stop on the bridge to get a decent photo. Apart from that we can't fault the company they were excellent