great tours for first timers we took 2 tours with the Miami tour company - a half day tour around Miami and a day trip to Key West. Both went well and without a hitch. The only reason i scored 4 stars instead of 5 was that in both tours, info about stops and comfort breaks would have been nice to know before the trip. on the city tour, advance info on the lunch stop area would have been nice. on the key west tour, we stopped at a maccas in the morning but went straight back at night. info like that would have been handy in planning our day better, that's all.

Tour started out well, ended badly. We enjoyed visiting the Everglades (even with a light shower). But there was only one restaurant at that site and we really didn't have time for lunch. Next, we were dropped downtown for the second boat trip around Miami and Miami Beach. Again, no time for lunch. At the end of this trip, however, we were told that we'd have to wait over 90 minutes for another driver to return us to our hotels (ours was in Miami Beach). Yes, at 4PM we would have had time for "lunch," but now it was approaching dinner. We were tired and didn't need to stroll around the shops for over 90 minutes, so we took a cab back to our hotel. I trhin you should have allowed time for lunch (on own) in the downton area where a number of restaurants/fast food places were. Then, had the tour take the next boat tour (3:30 or 4:00 I believe). At the end of that tour, bring them back to their hotels. I spent much of my career as a meeting planner. That's how I would have scheduled it. Mark Jorgensen, Anaheim Hills, CA

Misinformed No one informed me of the exact location for bus boarding, and each time I sought direction I was given a different place. I walked to somemany different places for Big Bus, and the stop signs are misleading since there are so many different Big Buses.

Very efficient, great staff Our trip to Key West was enjoyable, the bus picked us up at our hotel on time, during the trip our host was very informative, the only negative was that my husband was disappointed that we were unable to stop on the bridge to get a decent photo. Apart from that we can't fault the company they were excellent

Great trip, learned many things The bus tour was excellent; the boat trip was okay. The speaker on the boat spoke too fast and was difficult to understand. We were able to see many things we would have missed on our own. They were on time and picked us up in front of our motel. Very nice coach. Lots of visibility and clean.