Very efficient, great staff Our trip to Key West was enjoyable, the bus picked us up at our hotel on time, during the trip our host was very informative, the only negative was that my husband was disappointed that we were unable to stop on the bridge to get a decent photo. Apart from that we can't fault the company they were excellent

Bus Tour was good, boat tour not so much Got on the bus bus at the Marriott and the tour was good overall - got a good overview of Miami and learned about some of the history. After the bus tour, we were dropped aff at the pier. Had to stand in line to get boat tickets (they were prepaid but you had to stand in line anyway). The boat tour was very short. On the outbound piece, we learned who loved in all the homes, on the inbound ride, there was really nothing left as we covered everything on the outbound ride. Very short boat tour, literally went a few miles, turned around and returned. Good overall but would skip the boat tour.

Great trip, learned many things The bus tour was excellent; the boat trip was okay. The speaker on the boat spoke too fast and was difficult to understand. We were able to see many things we would have missed on our own. They were on time and picked us up in front of our motel. Very nice coach. Lots of visibility and clean.

Could have been better! Took the ' Day trip to Key West' tour from Miami . This gave us 6 hours in Key West which was fine. However the Coach provided was extremely uncomfortable and not of an acceptable standard in view of the 7-8 hours travel time. The coach was also 100% full and our enjoyment was further compromised by being surrounded by a group of teenagers who for the most part misbehaved throughout - particularly on the return journey. We also took the 'Original Miami Tour' which was in fact excellent.

Misinformed No one informed me of the exact location for bus boarding, and each time I sought direction I was given a different place. I walked to somemany different places for Big Bus, and the stop signs are misleading since there are so many different Big Buses.