Miami City Tour Review Excellent customer service. We had a party of six arriving night before tour. Flight for two of them was cancelled at last minute so they could not make tour. With one phone call to the tour company the ticket prices were refunded back to credit card. Pretty good tour. Easy to understand the narrator. Not always able to tell which building or item was being described but interesting information.

great tours for first timers we took 2 tours with the Miami tour company - a half day tour around Miami and a day trip to Key West. Both went well and without a hitch. The only reason i scored 4 stars instead of 5 was that in both tours, info about stops and comfort breaks would have been nice to know before the trip. on the city tour, advance info on the lunch stop area would have been nice. on the key west tour, we stopped at a maccas in the morning but went straight back at night. info like that would have been handy in planning our day better, that's all.

Good tour We got picked up a bit late. We we're waiting outside our hotel for about 10 minutes for the bus. We also got picked up late from bayside market and it was raining so we were getting wet.

Very efficient, great staff Our trip to Key West was enjoyable, the bus picked us up at our hotel on time, during the trip our host was very informative, the only negative was that my husband was disappointed that we were unable to stop on the bridge to get a decent photo. Apart from that we can't fault the company they were excellent

Misinformed No one informed me of the exact location for bus boarding, and each time I sought direction I was given a different place. I walked to somemany different places for Big Bus, and the stop signs are misleading since there are so many different Big Buses.