Very efficient, great staff Our trip to Key West was enjoyable, the bus picked us up at our hotel on time, during the trip our host was very informative, the only negative was that my husband was disappointed that we were unable to stop on the bridge to get a decent photo. Apart from that we can't fault the company they were excellent

Bus Tour was good, boat tour not so much Got on the bus bus at the Marriott and the tour was good overall - got a good overview of Miami and learned about some of the history. After the bus tour, we were dropped aff at the pier. Had to stand in line to get boat tickets (they were prepaid but you had to stand in line anyway). The boat tour was very short. On the outbound piece, we learned who loved in all the homes, on the inbound ride, there was really nothing left as we covered everything on the outbound ride. Very short boat tour, literally went a few miles, turned around and returned. Good overall but would skip the boat tour.

Tour started out well, ended badly. We enjoyed visiting the Everglades (even with a light shower). But there was only one restaurant at that site and we really didn't have time for lunch. Next, we were dropped downtown for the second boat trip around Miami and Miami Beach. Again, no time for lunch. At the end of this trip, however, we were told that we'd have to wait over 90 minutes for another driver to return us to our hotels (ours was in Miami Beach). Yes, at 4PM we would have had time for "lunch," but now it was approaching dinner. We were tired and didn't need to stroll around the shops for over 90 minutes, so we took a cab back to our hotel. I trhin you should have allowed time for lunch (on own) in the downton area where a number of restaurants/fast food places were. Then, had the tour take the next boat tour (3:30 or 4:00 I believe). At the end of that tour, bring them back to their hotels. I spent much of my career as a meeting planner. That's how I would have scheduled it. Mark Jorgensen, Anaheim Hills, CA

avoid the open bus tour avoid the open bus tour , tree branches across the street aren’t cut and i cut my head and eye and several other people were whipped by branches too low for a open top bus ( even with ducking ) health and safety hazard should not be running whilst they are like that , came home with a big cut on my scalp

Miami Tour Company Experience The owner of Miami Tour Company reached out to apologize for their partners behavior and offered a refund as well as ride with another partner who takes covid a bit more serious. I wasn't able to take that boat ride due to weather conditions before leaving Miami. Miami tour company does not adhere to Covid guidelines!! Their reasoning the city of Miami doesn't make us so we do things the American way, which I was told, is people over profits. Daily their boats are packed to the max if not more. No room to social distance. Then they make jokes about, once you start drinking, the masks will come off! They are hosting super spreader boat cruise. Sail at your own risk!!