Shocking Shocking. Our bags never turned up after an awful flight from Toronto to Manchester, took 5 days for my partner's bag to arrive at the house and because it arrived in Manchester after 3 days and then took 2 days to deliver we were due 0 compensation and all the belongings and bag is destroyed. Absolute joke not worth paying whatsoever.

My bag didn't arrive in my Layover My bag didn't arrive in my Layover. It was actually, a stop, with a day of shopping and then Check in with another airline. I reported to Blue Ribbon Bags who told me within 1 hour that my bag was booked to my home (as I had asked at the airport) with a flight number. They are amazing, the airport said "our systems aren't working" and the airline's app "don't recognize that report number". I'll buy this service every time again, it was just 5 bucks, crazy!

Saved my Job! I am so thankful my luggage was handled through Blue Ribbon. I’d unfortunately lost my luggage with essential work equipment inside and that made me paranoid about losing my job. BRB team saved me!! Within a span of one day that notified me that they found my luggage. Their service is a huge 10/10.

Ive been using Blue ribbon bags for my… Ive been using Blue ribbon bags for my clinets (I have a travel agency) in one week I had 2 different situations, one in Mexico and the other in Tel Aviv, both cases were solved satisfactory with BRB, in my 35+ years in the travel industry I can say this is THE MOST EFFICIENT luggage tracker nowadays, 100% trustable

The Absolute Worst !! The Absolute Worst !!! Don’t not use this company Purchased bag protection when booking online with aunt betty. Was very misleading. You get no terms presented to you during the process and no indication that the protection is with a 3rd party. Baggage was not loaded onto the plane Everything is set up to screw you !! You have to notify them within 24hrs. Every interaction is set up to fail you. Every email / text is full of additional terms that basically void their responsibility within a extremely limited timeframe or any wrong information provided Also note that they do not provide what is stated. When booking it states $1000 payment if bag is “not returned to you within 96hrs”. Today I received an email stating that the my case is closed as my bag has landed in Heathrow which is 400miles from when I am as Heathrow was not my final destination. What a joke They state it’s not their responsibility to get the bag to you !! Pure Scam !!!!