JUST --- A --- SCAM. JUST --- A --- SCAM. Don't even think about it. You will waste your time and money. As soon as you run into a problems, they will try their absolute best to dismiss ANY obligations, in the rudest way possible. Just don't do it. There are too many others mentioning the same thing, and if this is not enough proof of how terrible this scam of a service is, I don't know what is.

The Absolute Worst !! The Absolute Worst !!! Don’t not use this company Purchased bag protection when booking online with aunt betty. Was very misleading. You get no terms presented to you during the process and no indication that the protection is with a 3rd party. Baggage was not loaded onto the plane Everything is set up to screw you !! You have to notify them within 24hrs. Every interaction is set up to fail you. Every email / text is full of additional terms that basically void their responsibility within a extremely limited timeframe or any wrong information provided Also note that they do not provide what is stated. When booking it states $1000 payment if bag is “not returned to you within 96hrs”. Today I received an email stating that the my case is closed as my bag has landed in Heathrow which is 400miles from when I am as Heathrow was not my final destination. What a joke They state it’s not their responsibility to get the bag to you !! Pure Scam !!!!

Big time scam don’t buy very bad… Big time scam don’t buy very bad customer service and you don’t get any money for lost baggage doesn’t matter what proves you had submitted them.

Stay away from them SCAM SCAM SCAM UPDATE! My luggage was in the airport where I had the layover the whole time so it really was a lie that they localized my luggage and it arrived with me! Fortunately the company sent my luggage to me 10 days later. Trust me and stay away from them. They will do nothing to help you. They made me wait 3 days “while they were trying to find my bag” but then after 3 days they told me my bag has been loaded on the plane with me and has arrived with me when obviously it didn’t!! If my bag would have arrived with me I would’ve been able to report it at the company. BIG SCAM avoid them it’s better for you. Also when I asked for proof they stopped answering me!

Horrible service Horrible service. 1 out of 2 of our bags was checked in under someone else’s name when boarding our return flight from LHR to SYD. Had all evidence as this as well as an AirTag showing the bag was in Vietnam and forwarded this to blue ribbon. Because we had one bag that was checked in under our name, blue ribbon claimed we had no case and they would not help us retrieve the bag. Even when explaining what had happened we were ignored. Will not be using this service again and highly recommend that nobody uses this service, not worth the extra money.