Shocking Shocking. Our bags never turned up after an awful flight from Toronto to Manchester, took 5 days for my partner's bag to arrive at the house and because it arrived in Manchester after 3 days and then took 2 days to deliver we were due 0 compensation and all the belongings and bag is destroyed. Absolute joke not worth paying whatsoever.

Horrible experience This was a suggested insurance to add to the IndiGo flight to Delhi when I purchased my ticket. When by bag was lost by IndiGo, I couldn’t file a claim, even though within 24 h since the flight landed. Because IndiGO did file a PNR report when bag is missing but didn’t give me any 10-digits file reference number requested by Blue Ribbon. I called the IndoGO, I demanded that number, got angry, stressed - no result.. they don’t provide it. Apparently both companies are a scam and they collaborate suggesting people insurances which don’t accept claims without the file reference numbers… it’s a mafia . Stay away

The Absolute Worst !! The Absolute Worst !!! Don’t not use this company Purchased bag protection when booking online with aunt betty. Was very misleading. You get no terms presented to you during the process and no indication that the protection is with a 3rd party. Baggage was not loaded onto the plane Everything is set up to screw you !! You have to notify them within 24hrs. Every interaction is set up to fail you. Every email / text is full of additional terms that basically void their responsibility within a extremely limited timeframe or any wrong information provided Also note that they do not provide what is stated. When booking it states $1000 payment if bag is “not returned to you within 96hrs”. Today I received an email stating that the my case is closed as my bag has landed in Heathrow which is 400miles from when I am as Heathrow was not my final destination. What a joke They state it’s not their responsibility to get the bag to you !! Pure Scam !!!!

Big time scam don’t buy very bad… Big time scam don’t buy very bad customer service and you don’t get any money for lost baggage doesn’t matter what proves you had submitted them.

SCAM!!!!!!!!! SCAM!!!! Stay away!!!!!!!!!!!!!!!!! They are bunch of scammers acting as a company. They come up with stupid reason to avoid giving compensation. I am surprised how these travel companies are promoting them??? They lie to you that your bag is found and arrived at the the airport of your destination and they "close the case" and ask you to continue conversation with your airline as if they have done their part of the job. It's a complete lie, I checked with airline and my suitcase was still in another country. My bag was found after 3 months by the airline itself. Anyways, this company is not real and stay away! Someone who has a lawyer should sue them honestly for fooling people big time.