jeannewright
GBI'd definitely use this site again for business and vacation I like the simplicity of the interface for this travel site. I have used it for both business and for my vacation plans. Their hotel rates are the best I've found and the customer service has been excellent as well.
Tatiana Baptista
GBGreat Experience. Easy to Book, quick response, very helpful. I used this website to book a vacation with my family in Miami. As I have little ones I had to be very careful to have a family friendly hotel and location and this website was truly helpful and the staff were amazing and very responsive. It made me feel secure and safe that I was doing the right choice. I will definitely use again and recommend it!
filequeen
GBBEWARE of "Room Stays.com" BE VERY CAREFUL when making a hotel reservations!!! When I went directly to what I thought was the hotel site today to make my reservation, I selected the first selection on Google which contained the hotel name first & then "Room Stays.com." Turns out Room Stays is a booking service. Unfortunately, I didn't notice that tag-on after the hotel name & have now been charged a non-refundable (of course) $9.95 to make a reservation that I didn't need "help" making! When I called & asked for a refund of the $9.95, I was told I should have read their "Terms & Conditions" & there is nothing they can do about it. I will attempt to dispute the charge on my credit card. Talk about an easy way to make $$$!!!
Lindsey
GBRoomstays.com First time i used the site, thanks so much. All information was right on target. I was alittle nervous, but when I arrived, the hotel was just as I expected. Will tell my friends!
shawna
CARoomstays-Bad Experience I was booking rooms for a funeral; thought I was phoning customer service for the actual hotel but turns out it was Roomstays (which is not identified on hotel website nor when speaking with a service agent). Had to cancel the rooms due to illness and phoned hotel directly because I thought booking was direct. Hotel phoned me back to say I had booked with Expedia and had to call them directly which I did. Room charges were reversed however was hit with a $500 charge that Roomstays says I also booked on their website and didn't cancel so am responsible for. I did not do this booking, nor receive any confirmation other than the 2 rooms that I cancelled. Visa has reversed the charges, I have sent a letter to the hotel's customer service dept and will be filing a report with Consumer Services. Stay FAR AWAY from any dealings with this company. I recommend you phone the hotel directly as often as possible.