Total scam on service fees I'm out $10, but if I'd bothered to check internet reviews, I would have been warned. My only hope is this site goes out of business sooner than later.

HORRIBLE FRAUD! WARN ANYONE TO NEVER USE THEM! I check for a hotel on their website which advertise to have the best price guarantee for $57. I thought that's great so I go ahead and book it and after I put in all my credit card information, it immediately processed $77 WITHOUT SHOWING ME THE PRICE FIRST. I was like what happened and how could it suddenly be $20 MORE coz I would have booked with someone else who offered $65. I called the company and they DO NOT CARE and said the supervisor was Britney and the agent name was Laura E. who insisted that they will charge me $10 for MESSING ME UP AND WASTING MY TIME TO BOOK WITH THEM and NOW I STILL HAVE TO WASTE MORE TIME BY CALLING MY CREDIT CARD COMPANY TO DISPUTE THE CHARGE. ABSOLUTELY HORRIBLE COMPANY! WARN everyone about this FRAUD!

BEWARE of "Room Stays.com" BE VERY CAREFUL when making a hotel reservations!!! When I went directly to what I thought was the hotel site today to make my reservation, I selected the first selection on Google which contained the hotel name first & then "Room Stays.com." Turns out Room Stays is a booking service. Unfortunately, I didn't notice that tag-on after the hotel name & have now been charged a non-refundable (of course) $9.95 to make a reservation that I didn't need "help" making! When I called & asked for a refund of the $9.95, I was told I should have read their "Terms & Conditions" & there is nothing they can do about it. I will attempt to dispute the charge on my credit card. Talk about an easy way to make $$$!!!

An awful company not to be trusted Their paid google search result brought up the hotel that I THOUGHT was correct. But only after receiving the confirmation email did I realize it was in the wrong city. Actually, the wrong state. Even though I was willing to book the correct room through them, they refused to refund the full rate for the mistaken reservation. Basically, they would accept nothing less than charging for both rooms. NEVER use this site. Their "no refund ever" policy is simply unacceptable.

I'd definitely use this site again for business and vacation I like the simplicity of the interface for this travel site. I have used it for both business and for my vacation plans. Their hotel rates are the best I've found and the customer service has been excellent as well.