Great Experience. Easy to Book, quick response, very helpful. I used this website to book a vacation with my family in Miami. As I have little ones I had to be very careful to have a family friendly hotel and location and this website was truly helpful and the staff were amazing and very responsive. It made me feel secure and safe that I was doing the right choice. I will definitely use again and recommend it!

Roomstays-Bad Experience I was booking rooms for a funeral; thought I was phoning customer service for the actual hotel but turns out it was Roomstays (which is not identified on hotel website nor when speaking with a service agent). Had to cancel the rooms due to illness and phoned hotel directly because I thought booking was direct. Hotel phoned me back to say I had booked with Expedia and had to call them directly which I did. Room charges were reversed however was hit with a $500 charge that Roomstays says I also booked on their website and didn't cancel so am responsible for. I did not do this booking, nor receive any confirmation other than the 2 rooms that I cancelled. Visa has reversed the charges, I have sent a letter to the hotel's customer service dept and will be filing a report with Consumer Services. Stay FAR AWAY from any dealings with this company. I recommend you phone the hotel directly as often as possible.

Great Site! Though this website I got a great deal on the Sheraton by the Baltimore Airport. Very user friendly, and I had no problems with my reservation or with my hotel. I would definitely recommend this site!

An awful company not to be trusted Their paid google search result brought up the hotel that I THOUGHT was correct. But only after receiving the confirmation email did I realize it was in the wrong city. Actually, the wrong state. Even though I was willing to book the correct room through them, they refused to refund the full rate for the mistaken reservation. Basically, they would accept nothing less than charging for both rooms. NEVER use this site. Their "no refund ever" policy is simply unacceptable.