An awful company not to be trusted Their paid google search result brought up the hotel that I THOUGHT was correct. But only after receiving the confirmation email did I realize it was in the wrong city. Actually, the wrong state. Even though I was willing to book the correct room through them, they refused to refund the full rate for the mistaken reservation. Basically, they would accept nothing less than charging for both rooms. NEVER use this site. Their "no refund ever" policy is simply unacceptable.

HORRIBLE FRAUD! WARN ANYONE TO NEVER USE THEM! I check for a hotel on their website which advertise to have the best price guarantee for $57. I thought that's great so I go ahead and book it and after I put in all my credit card information, it immediately processed $77 WITHOUT SHOWING ME THE PRICE FIRST. I was like what happened and how could it suddenly be $20 MORE coz I would have booked with someone else who offered $65. I called the company and they DO NOT CARE and said the supervisor was Britney and the agent name was Laura E. who insisted that they will charge me $10 for MESSING ME UP AND WASTING MY TIME TO BOOK WITH THEM and NOW I STILL HAVE TO WASTE MORE TIME BY CALLING MY CREDIT CARD COMPANY TO DISPUTE THE CHARGE. ABSOLUTELY HORRIBLE COMPANY! WARN everyone about this FRAUD!

Accurate Hotel Description Just came back from new york, stayed at W Hotel on time Sq. it was exactly as described on the room stays.com, very pleasant stay.

BEWARE of this insidious site I went, I thought (and I am not a novice at internet searches) directly to the hotel site. I had stayed there in January and was going to TX again in March. I THOUGHT I booked online with the hotel this time. Then I got a $9.95 charge on my credit card statement which I did not recognize. My wonderful credit card company (CHASE - super people) put me on a three-way call to the number associated with the charge and I found out it was a booking fee with Roomstays. Non-refundable. Then I called the hotel directly to make sure I had a real reservation (I never had heard of Roomstays before). The knowledgeable hotel manager asked for the confirmation number and was able to tell me right away that it was an Expedia number! Nowhere was Expedia ever mentioned before this or after. He confirmed that I did have a reservation and when I explained that I thought I had made it with the hotel directly, he told me that these booking companies are getting "sneaky" imitating sites, and to please call directly for reservations next time. I sure will!!! Then I went to TX and had a lovely stay and paid with a credit card. As luck would have it, my credit card statement date cut the Roomstays charges in two, meaning that on February's statement I got the $9.95 booking fee, and when I returned home from my trip I got a charge from Roomstay (posted the day after the booking fee) for 30% MORE than the amount I had paid to the hotel!!! I did not realize I was paying online - just thought I was making a reservation and the credit card was to hold the room. I called the hotel to see if they got paid by Roomstay; some sort of posting mix-up - they had not received it yet and immediately refunded what I had paid while there. It was really my error for not being alert. More...so today I called Roomstay after looking at their website "lowest room prices guaranteed" and asked for a refund of the difference. I was told that the hotel should not have disclosed the lower rate!!! What!? They didn't "disclose" anything - just charged me a reasonable rate. I told the Roomstay agent that I thought it was dishonest to claim lowest rates, not to mention the added booking fee, when indeed it was not true. To their credit, they are refunding me the difference "as a courtesy this time". Darlin', there will NOT BE A NEXT TIME. The time I spent investigating and calling people to clear this up was way too long. Beware of this company, for the unwary will get snagged and shagged.