I am very satisfied I am very satisfied with the conciergerie service and especially Mark. I had a very great price for my trip. I had to change my flight at the last minute and mark was very responsive and mange the change swiftly. I would book again for sure!

Scam stay away Scam stay away . Please dont trust this site as i was booking ny ticket from milan to dubai they got my money and never return even though i cancel my flight

Buyer beware! Not a real travel agent and this may cause issues While I usually never use a travel agent for booking flights, I did in this case because of the great service that I received through phone/messages and all of the helpful information that was provided by Mark and Victor. However, I came to understand after lots of troubles and many attempts to get my flights booked and/or rescheduled, that apparently them not being a real travel agent and unable to book directly with airlines can cause major issues (at least in my case, with KLM). By using some sort of 'reseller' to reserve flights (possibly using promotional or even airline staff seats, I can't be sure) there can be considerable delays due to the time difference and reservations can take several hours to happen. In addition, in my case, the payment information from this "reseller agent" that they reserve through was marked as being fraudulent by the airline and so all attempts to reserve flights were cancelled immediately with no notice to the customer. This caused me to think I had flights confirmed (after I had paid in full promptly) only to find out by chance when trying to add passport and contact information on the airline website, that the reservation was cancelled, after every attempt. I gave The Booker the opportunity to simply reserve my tickets again (which would have been a 5th time) but to pay the airline directly instead of trying yet again to go through their "reseller", and to make good on their agreement with me, a customer who had already paid for tickets, but since the amount was going to be more, they refused to do so. Instead, they offered to book me going through multiple countries on another airline using "staff tickets", whatever that is. Note that I had paid for and purchased regular seats with them, not some promotional staff seats. This didn't seem at all fair or good business as them being unable to fulfill their agreement with me on the airline/itinerary agreed upon through their preferred purchase method had nothing to do with me, and by this point their repeated (unsuccessful) attempts to rebook had already caused me to miss my requested dates, twice! Although my experience ended up being horrible in the end, and caused me many delays and wasted so much of my time, I'm giving 2 stars here because they did end up giving me a full refund, at least, although this meant further delays to my plans having to book tickets again myself directly with the airline. One final thing: they had told me that my tickets were being cancelled on each attempt to make a reservation because the airline had messed up a date change and that my name was being flagged as still being on the flight list. That was simply a made-up story as the airline confirmed that it was due to a flagged-as-fraudulent payment method that was attempted to be used on each reservation, and when I booked with the airline directly, I had no issue whatsoever with my name or any flight lists, etc, when I paid the airline directly with a valid payment method. Summary: buyer beware here because they were not honest with me about the real issue and presumably to get better rates, use questionable resources to make reservations or to sell promotional seats to paying customers.

Be careful, its a scam! Be careful, its a scam! We did book flights and paid upfront. Due to Covid flights got cancelled and the airline did an immediate refund to the company. They told us we do get our money back within 90 days (why 90 days when airline did refund you already?), however, refund never happend and now they went record silence. What a shitshow!

SCAM I have purchased 2 tickets from Europe to South America in November 2021 to fly on Dec 23rd, made my payment and until then it seemed a proper agency. Very responsive and polite. Once my payment was send the mess started. I have received multiple booking codes not corresponding to actual bookings. When I was receiving the real booking code the reservation was getting cancelled 48hrs after. But this is only the beginning..... I made my way to the airport at 7AM on Dec 23 with my partner to fly South America, we went trough security and once at the gate the tickets were cancelled. We were denied boarding. My girlfriend started to cry since we were waiting for so long for our trip. The agent didn't know what to do and only proposed us a flight 3 days after. Would you wait and trust someone not able to put you on a flight 2 months in advance? We didn’t trust any more and bought tickets ourself for the day after spending 3x the amount. Today, I still not have received a refund and I am pursuing legal actions. DO NOT TRUST THE COMPANY. THEY ARE NOT AGENTS AND THEY TRY TO BOOK TICKETS WITH COMPANY DISCOUNTS, PURCHASED MILES AND SCAM SCHEMES. UNFORTUNATELY IF THIS DOESN’T WORK YOU END UP NOT FLYING.