Great Management Didn't get to fly the flight I had booked due to Covid-19 restrictions. But Victor and Mark had me sorted. Great Service guys!

Buyer beware! Not a real travel agent and this may cause issues While I usually never use a travel agent for booking flights, I did in this case because of the great service that I received through phone/messages and all of the helpful information that was provided by Mark and Victor. However, I came to understand after lots of troubles and many attempts to get my flights booked and/or rescheduled, that apparently them not being a real travel agent and unable to book directly with airlines can cause major issues (at least in my case, with KLM). By using some sort of 'reseller' to reserve flights (possibly using promotional or even airline staff seats, I can't be sure) there can be considerable delays due to the time difference and reservations can take several hours to happen. In addition, in my case, the payment information from this "reseller agent" that they reserve through was marked as being fraudulent by the airline and so all attempts to reserve flights were cancelled immediately with no notice to the customer. This caused me to think I had flights confirmed (after I had paid in full promptly) only to find out by chance when trying to add passport and contact information on the airline website, that the reservation was cancelled, after every attempt. I gave The Booker the opportunity to simply reserve my tickets again (which would have been a 5th time) but to pay the airline directly instead of trying yet again to go through their "reseller", and to make good on their agreement with me, a customer who had already paid for tickets, but since the amount was going to be more, they refused to do so. Instead, they offered to book me going through multiple countries on another airline using "staff tickets", whatever that is. Note that I had paid for and purchased regular seats with them, not some promotional staff seats. This didn't seem at all fair or good business as them being unable to fulfill their agreement with me on the airline/itinerary agreed upon through their preferred purchase method had nothing to do with me, and by this point their repeated (unsuccessful) attempts to rebook had already caused me to miss my requested dates, twice! Although my experience ended up being horrible in the end, and caused me many delays and wasted so much of my time, I'm giving 2 stars here because they did end up giving me a full refund, at least, although this meant further delays to my plans having to book tickets again myself directly with the airline. One final thing: they had told me that my tickets were being cancelled on each attempt to make a reservation because the airline had messed up a date change and that my name was being flagged as still being on the flight list. That was simply a made-up story as the airline confirmed that it was due to a flagged-as-fraudulent payment method that was attempted to be used on each reservation, and when I booked with the airline directly, I had no issue whatsoever with my name or any flight lists, etc, when I paid the airline directly with a valid payment method. Summary: buyer beware here because they were not honest with me about the real issue and presumably to get better rates, use questionable resources to make reservations or to sell promotional seats to paying customers.

Great Service, great promotions Great Service, great promotions. Booked a flight with them from Paris to Dubai in Business Class. Couldn’t believe my eyes when I saw the offer. I’m a risk taker and booked with them my trip. It was an amazing flight as all amenities were given as it wasn’t a mileage ticket but some other redemption promotion. I loved my business class experience especially that their agents are so helpful, they updated me last minute on the latest travel restrictions and kept me in the loop so I wouldn’t face any difficulties with flying back to Paris. Thank You Mark & Adam! Will book with you guys again.

I have a spa in Marina del Rey I have a spa in Marina del Rey, Ca . Before I changed to booker I had mangomit . I regret every day of my life changing the company. Booker system is the most horrible and most stressful system you can have. My card reader never works and my clients are getting so upset when they are making the payment bc I’m making them to wait for me to charge them. They sent me a second card reader and doesn’t work same problem than the old card reader not only that I’m paying 3.50% to charge people manually without the card reader. My company is losing so much money because of that. They said my internet was too weak so I upgraded my internet to a better speed and we still have same issues we had. spectrum technician come down to check everything and now in my spa he said everything runs perfectly and the Internet and they test the speed and everything works great. They told me there’s nothing to do anymore and they believe it’s a problem with the system. I asked them that I want to leave the company bc of all the issues with their system and they said I can’t bc of my 12 months contract. They have not done anything no discount or anything for all the issues with the system. My receptionist wants to leave our company bc she’s tired and frustrated trying to fix this on the phone with the technician. Im losing so much money with this company I upgraded my internet i have the most expensive plan with them $545 a month and only 30% of what I’m paying works. They promised you so many things don’t believe in what they say. There are many good companies offering a good service with better system than this and cheaper. I only hope to break my contract or finish with this nightmare with this company.