Thomas
FRPLEASE READ BEFORE YOU BUY FROM THEM My booking has been cancelled by Vayama unilaterally the 14th of March 2023. Today we are the 17th of June 2023 and despite my numerous emails, I still have not been refunded. I sized jurists from the European Consumer Centres Network as this company does not respect my legal rights to be refunded of the booking they cancelled themselves. I advise all the others clients in the same situation to also size the European Consumer Centre of their country to make sure this does not happen to others. If nothing is done, I will get this to the court with the help of the center.
Paul Hartman
JPCompletely unacceptable Completely unacceptable, terrible customer service. Due to a canceled flight I was instructed to work with the air line to get a travel voucher or some kind of refund. The result was the airline and Vayama just pointing me back at each other. No attempt on anyone's part to try to make things right.
Graeme Henderson
CRFlight Refunded Fully 14 Months Later My flight was cancelled due to COVID March 2020 and now, May 2021, I am in the process of receiving a full refund for a flight I had assumed I had lost $700 on. Truly grateful for the customer service 🙏🏻
Rodrigo Almeida
IEAvoid this company BIE-4528610 Avoid this company. I bought the ticket well in advance but for the second time, they are trying to change the trip schedule. They want me to fly one day earlier on my return from Brazil having to stay for one night in Sao Paulo before the long-haul flight. UNACCEPTABLE. After many emails the only response I get is that nothing can be done, and if I am not happy with the change I should cancel and get the refund. The problem is the same ticket will cost 50% more if I need to buy it again. After a quick search, there is a flight that I could be put in with my family if the change is really necessary, but Vayama is also refusing to do it.
Regina Littleton-Romang
GBI booked a flight to Zürich over a year… I booked a flight to Zürich over a year ago for my son and I. Because of Covid our flights got canceled in June. I'm happy to say that we got our money back a few days ago. It took a long time, but I couldn't believe when I saw our refund in the bank account! I almost gave up!