Completely unacceptable Completely unacceptable, terrible customer service. Due to a canceled flight I was instructed to work with the air line to get a travel voucher or some kind of refund. The result was the airline and Vayama just pointing me back at each other. No attempt on anyone's part to try to make things right.

Avoid this company BIE-4528610 Avoid this company. I bought the ticket well in advance but for the second time, they are trying to change the trip schedule. They want me to fly one day earlier on my return from Brazil having to stay for one night in Sao Paulo before the long-haul flight. UNACCEPTABLE. After many emails the only response I get is that nothing can be done, and if I am not happy with the change I should cancel and get the refund. The problem is the same ticket will cost 50% more if I need to buy it again. After a quick search, there is a flight that I could be put in with my family if the change is really necessary, but Vayama is also refusing to do it.

Vayama is a Scam Vayama is a Scam, Same experience as some raised. International flight got cancelled because of COVID. Vayama has been making excuses for about 3 years for my ticket and my family members tickets refunds. Lately they say they are trying to wire the refund but they get errors on our end and kept asking to send them alternative banks account. When contacted the bank the bank requested to ask Vayama to provide a telex confirmation copy of the transfer attempt. Vayama stopped crossponding to my follow up emails. My big learning after years of communication and my family members patient Vayama is a Scam.

waiting for my 3grand back I decided to ignore the bad reviews and assume people made mistakes, big mistake on my part... Booked tickets, paid money, no confirmation email, started to worry. Then a while later I get an email saying booking failed, now I have no plane tickets and no mone. Sitting here watching the bank hoping my 3grand comes back and hoping prices don't go up too much while I wait.

Refund required info I bought tickets 2 years ago through Vayama. Trip was canceled due to Covid. They sent me a few emails throughout the last year and a half saying they were working on the refund. Finally this week they sent an email stating they tried to put the refund back on the debit card I used to buy the tickets. My debit card info has changed since then so Vayama asked for every bank detail: “Refund got rejected to the provided Bank details. We request you to check with your bank and resend all the details mentioned below. Please provide in the same format as mentioned below. Account number: SWIFT: IBAN: Routing number: First name: Last name: Bank name: Bank state: Bank street: Bank city: Beneficiary state: Beneficiary street: Beneficiary City: We can only process your refund when you provide us these exact details. We will start processing your refund after we have received the details.” Has anyone else received this? It seems like a perfect way for them to take anything out of my bank account….I replied to the email and asked them to send me a check instead. They said they cannot.