Avoid this company BIE-4528610 Avoid this company. I bought the ticket well in advance but for the second time, they are trying to change the trip schedule. They want me to fly one day earlier on my return from Brazil having to stay for one night in Sao Paulo before the long-haul flight. UNACCEPTABLE. After many emails the only response I get is that nothing can be done, and if I am not happy with the change I should cancel and get the refund. The problem is the same ticket will cost 50% more if I need to buy it again. After a quick search, there is a flight that I could be put in with my family if the change is really necessary, but Vayama is also refusing to do it.

I booked a flight to Zürich over a year… I booked a flight to Zürich over a year ago for my son and I. Because of Covid our flights got canceled in June. I'm happy to say that we got our money back a few days ago. It took a long time, but I couldn't believe when I saw our refund in the bank account! I almost gave up!

Completely unacceptable Completely unacceptable, terrible customer service. Due to a canceled flight I was instructed to work with the air line to get a travel voucher or some kind of refund. The result was the airline and Vayama just pointing me back at each other. No attempt on anyone's part to try to make things right.

DO NOT BOOK WITH VAYAMA!!! I've been attempting to secure a refund for a cancelled flight through Vayama for nearly a year and a half. Behind their pleasant emails, Vayama is no better than any other morally corrupt booking agent. They collected the money for my flight ticket, and now hide behind being unable to reach the airline excuse. Just moments ago When after months of silence I sent a follow up email to Vayama to ask about the progress, the response stated they can no longer retrieve my booking. They literally deleted me from their system! Hello Vayama if you're listening, please stop cheating people of their hard earned money and issue the refund

DO NOT BUY THROUGH VAYAMA DO NOT BUY THROUGH VAYAMA. Would give this a zero rating if possible. My flight got cancelled due to the pandemic and I have been waiting for a refund for months. Called Porter Airlines and they have confirmed that they have refunded Vayama MY money. However, Vayama is consistently making excuses like the refund isn't going through. They refuse to send a check via mail or even provide a valid error message to see why the refund isn't being processed. Now I see I am not the only one. They seem to have pocketed quite a few clients' money during this already difficult time! Shame !