HORRIBLE HORRIBLE. DECEITFUL BUSINESS. Booked a trip for our 30th Wedding Anniversary and then Covid-19 cancelled everything. Promised refunds awaiting Air Canada release of funds. Ya sure. Liars! Over 2 years. Still contacting and they say they are still waiting. NEVER DO BUSINESS WITH THEM!

Completely unacceptable Completely unacceptable, terrible customer service. Due to a canceled flight I was instructed to work with the air line to get a travel voucher or some kind of refund. The result was the airline and Vayama just pointing me back at each other. No attempt on anyone's part to try to make things right.

DO NOT BUY THROUGH VAYAMA DO NOT BUY THROUGH VAYAMA. Would give this a zero rating if possible. My flight got cancelled due to the pandemic and I have been waiting for a refund for months. Called Porter Airlines and they have confirmed that they have refunded Vayama MY money. However, Vayama is consistently making excuses like the refund isn't going through. They refuse to send a check via mail or even provide a valid error message to see why the refund isn't being processed. Now I see I am not the only one. They seem to have pocketed quite a few clients' money during this already difficult time! Shame !

waiting for my 3grand back I decided to ignore the bad reviews and assume people made mistakes, big mistake on my part... Booked tickets, paid money, no confirmation email, started to worry. Then a while later I get an email saying booking failed, now I have no plane tickets and no mone. Sitting here watching the bank hoping my 3grand comes back and hoping prices don't go up too much while I wait.

Avoid this company BIE-4528610 Avoid this company. I bought the ticket well in advance but for the second time, they are trying to change the trip schedule. They want me to fly one day earlier on my return from Brazil having to stay for one night in Sao Paulo before the long-haul flight. UNACCEPTABLE. After many emails the only response I get is that nothing can be done, and if I am not happy with the change I should cancel and get the refund. The problem is the same ticket will cost 50% more if I need to buy it again. After a quick search, there is a flight that I could be put in with my family if the change is really necessary, but Vayama is also refusing to do it.