Not booking with Cruise1st Australia…Not booking with Cruise1st Australia ever again! Not booking with Cruise1st Australia ever again. I know that they have definitively been refunded my deposit by the Cruise line. That happened in September 2020 but am yet to receive my refund from Cruise1st Australia as of today 17 December 2020 and still waiting! They just don't want to refund it and keep delaying with their excuses. DISGRACEFUL!! Over the years I have spent a lot of money through Cruise1st, but after this experience I will not place another booking through your organisation. Plenty of companies out there that would be happy to accept my bookings!

Do not touch Cruise 1st with a bargepole. Fly / cruise to NZ, Fiji, Samoa and Tonga, Information supplied at the outset was very poor. Cruise 1st only want to collect your money, and you the customer do the rest with the cruise line / air line etc. I contacted them to let them of the issues I was having and that iIwas very unsatisfied, they couldn't even bother to respond. I gave them a chance after the very first cruise we took to NZ, which also went pearshape but never again.

Do not use cruise 1st had my money not… Do not use cruise 1st had my money not interested in customer service sorting out my inquiry royal Caribbean price promise guarantee lower price speaks to travel agent who don’t want to know you. First time cruise and last time I be going and booking with them.

Excellent service and communication Excellent service and communication, thanks Dev

Communication non-existant I had been booked to go on a cruise to Canada/Alaska and paid the deposit in July 2022. In December I received an email to say the cruise was cancelled - no explanation - and that I could book another cruise on offer or get a refund. They sent the other cruise details but no costing. I requested the costing 3 times- no reply. I then took the option to get a refund - still no reply. I contacted them again in January and finally received confirmation of my cancellation. Later in January they sent an email out relating to a cruise they were offering - exactly the same as the one I had originally booked with the same dates and again with no costing. Also still waiting for my refund that they have now had for 7 months and apparently not likely to see until March. This is an absolute disgrace and if I could give this company a negative rating I would.