Don’t use Cruise 1st MSC cancelled our cruise. Bought a package through Cruise 1st. My Cruises, Trip A Deal and Flight Centre gave their customers all their money back on the same cruise. Lost $2253 in cancellations fees. Bought upgraded flights. On the hotel cancellation fee they refunded another customer $253 but won’t refund me the hotel cancellation fee. Don’t know how that is fair. Wish I read the reviews before I bought this package through Cruise 1st. You think your getting good deal but in the long run more expensive.

Do not touch Cruise 1st with a bargepole. Fly / cruise to NZ, Fiji, Samoa and Tonga, Information supplied at the outset was very poor. Cruise 1st only want to collect your money, and you the customer do the rest with the cruise line / air line etc. I contacted them to let them of the issues I was having and that iIwas very unsatisfied, they couldn't even bother to respond. I gave them a chance after the very first cruise we took to NZ, which also went pearshape but never again.

Rude staff and inaccurate information Over the years I have booked many cruises both in Australia and overseas with Cruise1st but after my telephone call with them today I will never use them again. The woman I spoke to was very rude and condescending and continually spoke over the top of me. She gave me lots of false information and when I told her that the information she had just given me was in complete contrast to an email I had from Cruise1st 4 months previously she said that wasn’t her problem as she hadn’t sent the email.....Really . Never again.

Extremely poor customer service Extremely poor customer service. Once we paid - there was no further response to any emails. Phone calls were left unanswered. For most phone calls we were on hold for close to an hour with no response. The cruise provider kept referring back to the agent for any particular questions - which ended up in a huge mess. I cannot advise enough against booking with them,

Do not use cruise 1st had my money not… Do not use cruise 1st had my money not interested in customer service sorting out my inquiry royal Caribbean price promise guarantee lower price speaks to travel agent who don’t want to know you. First time cruise and last time I be going and booking with them.