Do not use cruise 1st had my money not… Do not use cruise 1st had my money not interested in customer service sorting out my inquiry royal Caribbean price promise guarantee lower price speaks to travel agent who don’t want to know you. First time cruise and last time I be going and booking with them.

Not Happy We are not happy with Cruise 1st Australia as we were given inaccurate information and empty promises. We were forced to cancel the booking and losing our $800.00 deposit with the Cruise line. We were promised a drink package for 2 which was later removed from the deal (after the deposit was made) and we were booked on the late dinner sitting without our knowledge or approval. Not impressed.

Appalling service I'm appalled at the lack of customer service of this company. Still waiting on refund from cancelled cruise in April. I understood they would be inundated and waited patiently for the initially advised 12 - 15 weeks then was advised by the cruise company they had refunded our fare in July! This borders on theft, in my opinion. I will never use this company again, even though until now I was a frequent customer.

Don’t use Cruise 1st MSC cancelled our cruise. Bought a package through Cruise 1st. My Cruises, Trip A Deal and Flight Centre gave their customers all their money back on the same cruise. Lost $2253 in cancellations fees. Bought upgraded flights. On the hotel cancellation fee they refunded another customer $253 but won’t refund me the hotel cancellation fee. Don’t know how that is fair. Wish I read the reviews before I bought this package through Cruise 1st. You think your getting good deal but in the long run more expensive.

Booked a cruise that was cancelled… Booked a cruise that was cancelled because of Covid, Rolled the booking over hoping covid problems would be over. Refunded approx. 20% of deposit, no explanation or statement given. Do not be fooled by their prices. Would never recommend or use again.