cruise 1st cancellation nightmare I booked a cruise tour package with them, they cancelled because MSC cancelled it. I have been fighting for over 3 months to get a refund as they are taking hefty cancellation costs. I did not cancel the cruise. Very disappointing. A nightmare.

We have booked with Cruise1st three… We have booked with Cruise1st three times now and while we did get good prices, the service is patchy. It is hard to contact them and sometimes they just don't call back. The main thing to watch it when you book your booking confirmation includes all the inclusions such as OBC and gratuities. Each time we have had to chase this up and have it fixed. They were nice about it, but this is annoying. Also, their booking site can show offers and prices that you can't actually book as the inclusions drop off as you continue to book. I'd really like them to improve their service and efficiency. YMMV

Excellent service and communication Excellent service and communication, thanks Dev

I booked a cruise with my friend I booked a cruise with my friend, and found a few months later I became very sick, my friends husband took my place. I was told I had to cancel, and then the fees came. $1,150!!! I was told it could take up to three months to receive my balance of deposit. After many calls, emails debating why the fees were charged as somebody was taking my place!!! Qantas cancellation $200, cruise 1st $300, hotel $650 which was a non refundable hotel, but the one hotel in Tokyo was was not go figure!!! A dollar making issue, no empathy, and to top it off, I found the payments $1850 out of $3,000 deposit in my bank account, no text, no email from Cruise 1st,which was over a week ago. My advice, think twice before booking, poor service, they have made money on the fees, EVEN THOUGH there was no problem as someone was taking my place,