We have booked with Cruise1st three… We have booked with Cruise1st three times now and while we did get good prices, the service is patchy. It is hard to contact them and sometimes they just don't call back. The main thing to watch it when you book your booking confirmation includes all the inclusions such as OBC and gratuities. Each time we have had to chase this up and have it fixed. They were nice about it, but this is annoying. Also, their booking site can show offers and prices that you can't actually book as the inclusions drop off as you continue to book. I'd really like them to improve their service and efficiency. YMMV

Do not touch Cruise 1st with a bargepole. Fly / cruise to NZ, Fiji, Samoa and Tonga, Information supplied at the outset was very poor. Cruise 1st only want to collect your money, and you the customer do the rest with the cruise line / air line etc. I contacted them to let them of the issues I was having and that iIwas very unsatisfied, they couldn't even bother to respond. I gave them a chance after the very first cruise we took to NZ, which also went pearshape but never again.

Not Happy We are not happy with Cruise 1st Australia as we were given inaccurate information and empty promises. We were forced to cancel the booking and losing our $800.00 deposit with the Cruise line. We were promised a drink package for 2 which was later removed from the deal (after the deposit was made) and we were booked on the late dinner sitting without our knowledge or approval. Not impressed.

Do not use cruise 1st had my money not… Do not use cruise 1st had my money not interested in customer service sorting out my inquiry royal Caribbean price promise guarantee lower price speaks to travel agent who don’t want to know you. First time cruise and last time I be going and booking with them.

Appalling service I'm appalled at the lack of customer service of this company. Still waiting on refund from cancelled cruise in April. I understood they would be inundated and waited patiently for the initially advised 12 - 15 weeks then was advised by the cruise company they had refunded our fare in July! This borders on theft, in my opinion. I will never use this company again, even though until now I was a frequent customer.