cruise 1st cancellation nightmare I booked a cruise tour package with them, they cancelled because MSC cancelled it. I have been fighting for over 3 months to get a refund as they are taking hefty cancellation costs. I did not cancel the cruise. Very disappointing. A nightmare.

Not Happy We are not happy with Cruise 1st Australia as we were given inaccurate information and empty promises. We were forced to cancel the booking and losing our $800.00 deposit with the Cruise line. We were promised a drink package for 2 which was later removed from the deal (after the deposit was made) and we were booked on the late dinner sitting without our knowledge or approval. Not impressed.

Do not use cruise 1st had my money not… Do not use cruise 1st had my money not interested in customer service sorting out my inquiry royal Caribbean price promise guarantee lower price speaks to travel agent who don’t want to know you. First time cruise and last time I be going and booking with them.

Booked a cruise that was cancelled… Booked a cruise that was cancelled because of Covid, Rolled the booking over hoping covid problems would be over. Refunded approx. 20% of deposit, no explanation or statement given. Do not be fooled by their prices. Would never recommend or use again.

Appalling service I'm appalled at the lack of customer service of this company. Still waiting on refund from cancelled cruise in April. I understood they would be inundated and waited patiently for the initially advised 12 - 15 weeks then was advised by the cruise company they had refunded our fare in July! This borders on theft, in my opinion. I will never use this company again, even though until now I was a frequent customer.