Extremely poor customer service Extremely poor customer service. Once we paid - there was no further response to any emails. Phone calls were left unanswered. For most phone calls we were on hold for close to an hour with no response. The cruise provider kept referring back to the agent for any particular questions - which ended up in a huge mess. I cannot advise enough against booking with them,

Communication non-existant I had been booked to go on a cruise to Canada/Alaska and paid the deposit in July 2022. In December I received an email to say the cruise was cancelled - no explanation - and that I could book another cruise on offer or get a refund. They sent the other cruise details but no costing. I requested the costing 3 times- no reply. I then took the option to get a refund - still no reply. I contacted them again in January and finally received confirmation of my cancellation. Later in January they sent an email out relating to a cruise they were offering - exactly the same as the one I had originally booked with the same dates and again with no costing. Also still waiting for my refund that they have now had for 7 months and apparently not likely to see until March. This is an absolute disgrace and if I could give this company a negative rating I would.

Rude staff and inaccurate information Over the years I have booked many cruises both in Australia and overseas with Cruise1st but after my telephone call with them today I will never use them again. The woman I spoke to was very rude and condescending and continually spoke over the top of me. She gave me lots of false information and when I told her that the information she had just given me was in complete contrast to an email I had from Cruise1st 4 months previously she said that wasn’t her problem as she hadn’t sent the email.....Really . Never again.

Not Happy We are not happy with Cruise 1st Australia as we were given inaccurate information and empty promises. We were forced to cancel the booking and losing our $800.00 deposit with the Cruise line. We were promised a drink package for 2 which was later removed from the deal (after the deposit was made) and we were booked on the late dinner sitting without our knowledge or approval. Not impressed.

I booked a cruise with my friend I booked a cruise with my friend, and found a few months later I became very sick, my friends husband took my place. I was told I had to cancel, and then the fees came. $1,150!!! I was told it could take up to three months to receive my balance of deposit. After many calls, emails debating why the fees were charged as somebody was taking my place!!! Qantas cancellation $200, cruise 1st $300, hotel $650 which was a non refundable hotel, but the one hotel in Tokyo was was not go figure!!! A dollar making issue, no empathy, and to top it off, I found the payments $1850 out of $3,000 deposit in my bank account, no text, no email from Cruise 1st,which was over a week ago. My advice, think twice before booking, poor service, they have made money on the fees, EVEN THOUGH there was no problem as someone was taking my place,