Don’t use Cruise 1st MSC cancelled our cruise. Bought a package through Cruise 1st. My Cruises, Trip A Deal and Flight Centre gave their customers all their money back on the same cruise. Lost $2253 in cancellations fees. Bought upgraded flights. On the hotel cancellation fee they refunded another customer $253 but won’t refund me the hotel cancellation fee. Don’t know how that is fair. Wish I read the reviews before I bought this package through Cruise 1st. You think your getting good deal but in the long run more expensive.

Extremely poor customer service Extremely poor customer service. Once we paid - there was no further response to any emails. Phone calls were left unanswered. For most phone calls we were on hold for close to an hour with no response. The cruise provider kept referring back to the agent for any particular questions - which ended up in a huge mess. I cannot advise enough against booking with them,

Do not use cruise 1st had my money not… Do not use cruise 1st had my money not interested in customer service sorting out my inquiry royal Caribbean price promise guarantee lower price speaks to travel agent who don’t want to know you. First time cruise and last time I be going and booking with them.

Not booking with Cruise1st Australia…Not booking with Cruise1st Australia ever again! Not booking with Cruise1st Australia ever again. I know that they have definitively been refunded my deposit by the Cruise line. That happened in September 2020 but am yet to receive my refund from Cruise1st Australia as of today 17 December 2020 and still waiting! They just don't want to refund it and keep delaying with their excuses. DISGRACEFUL!! Over the years I have spent a lot of money through Cruise1st, but after this experience I will not place another booking through your organisation. Plenty of companies out there that would be happy to accept my bookings!

Excellent service and communication Excellent service and communication, thanks Dev