Don't expect help or even a little sympathy Same story for me. My son got sick in middle of the night at a motel near Sugarloaf. Got home early morning on the planned ski day. Doctor said he didn't need to come in unless temp jumped. 6 days of flu followed. No doctor visit so no documentation. Liftopia didn't even respond after I wrote them explaining the details. Maybe I should have offered to show the phone records to the hotel desk at 3:00 am. Maybe I should have gotten a deposition from the lady in Kingfield who sold me coffee and Advil at 4:30 am. Or maybe, Liftopia could get a lot better at customer service because they just lost another customer.

THANK YOU LIFTOPIA! We got ski tickets about a week and a half ago, not knowing about the big snow storm coming. It said on the tickets that it was not refundable however we called anyways, as we were not able to make it due to the roads not being plowed. I was connected to Shawn from Liftopia and while he was not able to refund the tickets, he was able to let us use our tickets on a different day. He was very polite and professional! We will always use Liftopia! Thanks Shawn :)

Their strict "no refund" policy is unfair when you cancel order immediatley I bought lift tickets for my family a full 10 days in advance of our first trip to Utah. After I authorized the charges to my credit card, a notice popped up advising me that Deer Valley does not allow snowboarding. I contacted Liftopia minutes later to tell them we could not use the tickets. They refused to credit my charge account, and would only give me a "Liftopia credit" for $384. We can't ski at any of the resorts they service, but they are keeping my $400, even though it cost them nothing and I cancelled immediately.

SCAM SCAM My father wanted to get my children a gift card to a water park at a ski resort for Christmas. He tried to purchase it directly from the ski resort but accidentally got it from Liftopia. When he spoke to them they falsely represented themselves as the ski resort and told him that the gift card would work at the water park. It turns out that the water park does not except Liftopia gift cards. We have attempted to contact Liftopia several times and they will not give him a refund. Liftopia is clearly not a reputable company. We are not wealthy people and lossing $350 to these crooks is a substantial financial blow this time of year.

Rude customer service, unacceptable!! During an online live chat with Liftopia representatives at least four times in the past month, the chat was ended early on me 2x while my questions were not yet answered and I was still typing. They are defensive when I questioned their policies/rules. Obviously a money hungry company who doesn't value their customers........ Absolutely sickening