Don't expect help or even a little sympathy Same story for me. My son got sick in middle of the night at a motel near Sugarloaf. Got home early morning on the planned ski day. Doctor said he didn't need to come in unless temp jumped. 6 days of flu followed. No doctor visit so no documentation. Liftopia didn't even respond after I wrote them explaining the details. Maybe I should have offered to show the phone records to the hotel desk at 3:00 am. Maybe I should have gotten a deposition from the lady in Kingfield who sold me coffee and Advil at 4:30 am. Or maybe, Liftopia could get a lot better at customer service because they just lost another customer.

Liftopia site linked to Big Sky Resort Somehow I managed to get on their website to buy lift tickets at the end of 2018 for a March trip to Big Sky MT. Our trip was canceled due to Covid and I could not get a refund. I just looked on their website and Big Sky is not on their list of tickets. Diana from Liftopia told me that "I could be creative in getting my credit used, by finding a friend of family member to use it" I didn't see the disclaimer until after I hung up that they can not be transfered to another person. Fingers are crossed I find a creative way to get my credit back. Lesson learned NEVER to use a crap site like this one.

Evan Reece is a P.O.S. First and foremost: for everyone who's struggling with Liftopia's customer service, simply dispute the charges with your credit card. I won't reiterate what everyone else is saying regarding their poor customer service because it's not actually their fault. It is actually their P.O.S. CEO Evan Reece's fault. Instead of doing the right thing during a time of crisis, Evan directed all accounts to be frozen and issued credits when money is what people are needing right now during this pandemic. Well unfortunately this horrible decision is backfiring since they are going to lose all credibility and we will NEVER use their services again. The icing on the cake is how horribly Evan Reece and the rest of Liftopia's C-Suite "professionals" are laying off their employees. History will not look down upon your decisions kindly.

THANK YOU LIFTOPIA! We got ski tickets about a week and a half ago, not knowing about the big snow storm coming. It said on the tickets that it was not refundable however we called anyways, as we were not able to make it due to the roads not being plowed. I was connected to Shawn from Liftopia and while he was not able to refund the tickets, he was able to let us use our tickets on a different day. He was very polite and professional! We will always use Liftopia! Thanks Shawn :)

SCAM SCAM My father wanted to get my children a gift card to a water park at a ski resort for Christmas. He tried to purchase it directly from the ski resort but accidentally got it from Liftopia. When he spoke to them they falsely represented themselves as the ski resort and told him that the gift card would work at the water park. It turns out that the water park does not except Liftopia gift cards. We have attempted to contact Liftopia several times and they will not give him a refund. Liftopia is clearly not a reputable company. We are not wealthy people and lossing $350 to these crooks is a substantial financial blow this time of year.