WORST portal ever to book flight … WORST portal ever to book flight tickets!!!! My Trip Number: MF165264018 My experience from yesterday: Booked flight tickets (~$1250) got immediate successful booking message but with ticket status as Pending. It has been 20 hours since booking and I haven't received any ticket confirmation yet. On top of it my reservation, for which I have successful transaction receipt, is not even searchable in flying.com portal anymore (unlike yesterday). The transaction is still reflecting on my credit card and thus I have no idea at all whether I am going to get a ticket or not. So, I can't even book the ticket from somewhere else. It's been more than 24 hours now and I haven't received any ticket confirmation yet. BEST PART: Their customer care is I guess only one person with no way to escalate. She just makes false promises and commits of reverting in next 2 hours and then she does the same every 2 hours. She just puts everything on finance department which is not available for the whole day in this case. She doesn't even have a way to contact so-called "financial dept" apart from just leaving them a note. She doesn't even know what are their financial department's working hours. When you write to them and at their portal multiple times (I did 4-5 times), you might get lucky and get a response which is completely USELESS which say 'keep waiting'

Excellent Customer Service Due to personal unforeseen circumstance, I had to cancel my reservation through flying.com. Cristiana Groza and Andreea Deens at flying.com were able to help me cancel my reservation without any fee although it's their policy to charge a $30 admin fee for cancellation. I'm beyond happy with their services and will happily return as a customer in the future. Thank you so much again Cristiana and Andreea!

Hotel booking fraud I booked hotel for tonight 21.09.2019 They deduct payment from my card but when i reached hotel they said we don’t have any booking for you. I called customer service but they also failed to give any positive answer just informed their manager will contact but until now no one contacted me. Looks no one is serious in this company. Called many times no positive answer from customer service only say until now we are working on it even though half night is passed. Very very disappointed if it was not compensatedi will take severe action

I would give them less than one star if… I would give them less than one star if I could. I purchased two AirFrance tickets from them on 1/3/18, one for me and an extra seat to accommodate size. AirFrance told me on 11/15/18 they are refunding my extra seat ticket price, and to contact flying.com for my refund. I have emailed them NUMEROUS times, and they will not respond. There is no phone number anywhere on their website to contact them. This is not a small amount of money....it is over $700. This is a scam, pure and simple. They are just keeping the money that is mine by rights.

Really bad ! Is urgent please get to us ! I have such an urgent medical Emergency and we have been trying to reach them for last 24 hours ! Through email and phone, continuously. I am stuck hope i get a help soon !