Very good customer service. Spoke to Vijay at the InterContinental London (The O2), regarding my booking for three deluxe rooms (taking the kids to see Ariana Grande and then spending the night). Wonderful customer service, answered all my questions in detail, referred me to his colleagues when required and offered direct follow-up if I needed to - nothing was too much trouble. Now that's customer CARE! (Some companies, once they get your money it's game over for you). Thankfully, this is NOT the case here.

Enjoy it Hotel was very good. Pricing was reasonable or a little better than good actually, we got ourselves a good price. I would recommend them for a nice stay. My wife and I enjoyed ourselves.

Zero stars - Bad service, terrible customer service I stayed at this hotel the night before a flight. As most will know, when you stay in a hotel like this, you pretty much wake up, shower and go! I went to have a shower, grabbed the towel and as i went to use it, noticed the most disgusting stains! Not having another towel i had to use a hand towel. One further inspection, not only was the towel stained, but also had a terrible smell to it. Not bad for a 4 star hotel hey? This may seem petty, but a 4 star hotel should be able to provide 1 good towel! I had to literally run from the hotel to a taxi, which left me no time to complain, but wanted to do it when i returned. I sent a tweet this morning and result, they replied with the following - Sorry to hear that. We’d like to help. Pls email contact, res info & room # w/ handle name to (email address) @CrownePlaza I emailed all the details over, thinking "what a speedy reply" They then replied to my email with a generic email saying sorry and they passed my details on. I asked how this helps me? they replied to say they have it on file. On file? I replied again to say HOW DOES THIS HELP ME????? In summary, when you complain via social media, they do all they can to make it look like they will help, you provide them with all details and add it to a file! So when they say "we'd like to help" they actually mean waste more of your time!

Overall very nice hotel I have stayed at Intercontinental Warsaw for 3 days during a business trip Overall very nice hotel. Friendly staff, good breakfast incl. live harpe music :-), good rooms and facilities, very nice big gym and swimming pool, fair prices, Centrally located. I can only recommend this hotel.

Nice hotel room with most stuff… Nice hotel room with most stuff avaliable. Very friendly and helpful personnel. Our problem was solved within 5 minutes. Excellent location very close to subway to Manhattan and walk along the river. I stayed at Candlewood Suites New Jersey.