Crowne Plaza London changed my reservation without telling me Booked two rooms at Crowne Plaza King's Cross online. On day of check-in I decided to check the online booking, just in case, and discovered my booking had been amended by the hotel, without my knowing, putting two complete strangers in the same bed! I tried to correct the error, phoning the hotel over and over, but getting nowhere. Eventually phoned head office but kept getting cut-off after 10 minute waits. Spent almost two hours trying to get a simple booking corrected, for a mistake I did not make. Thankfully my guests were very happy with the hotel but because of all of the hassle I went through I would not book with the hotel again.

Overall very nice hotel I have stayed at Intercontinental Warsaw for 3 days during a business trip Overall very nice hotel. Friendly staff, good breakfast incl. live harpe music :-), good rooms and facilities, very nice big gym and swimming pool, fair prices, Centrally located. I can only recommend this hotel.

Horrible Hotel Should Be Condemned. We had reservations for Candlewood Suites in Ft Myers, FL. When we pulled in, the place looked mostly condemned. We had reservations for another Days Inn, and they said this was a very nice hotel. My partner is handicapped and has problems with stairs. We were told there were no elevators and the whole bottom level of rooms was closed due to a hurricane, as was the pool. This property should be condemned. Desk person was very nice, though, and she got our reservations canceled and the money returned. But the hotel itself is just horrible.

Very good customer service. Spoke to Vijay at the InterContinental London (The O2), regarding my booking for three deluxe rooms (taking the kids to see Ariana Grande and then spending the night). Wonderful customer service, answered all my questions in detail, referred me to his colleagues when required and offered direct follow-up if I needed to - nothing was too much trouble. Now that's customer CARE! (Some companies, once they get your money it's game over for you). Thankfully, this is NOT the case here.

Terrible Housekeeping This review is about the Idaho Falls Candlewood Suites. First of all, the service was absolutely terrible. Secondly, when I checked in my room was a mess. The bed was badly made and the toilet was disgusting and the shower had hair everywhere. I went to the hall and found a housekeeper and asked is she knew who cleaned my room and she looked on a little chart and said it was he co-worker Chyna. I went and asked the front desk and they said they didn’t have anybody who worked there named Chyna but on my way back to the room I passed her in the hallway. F this hotel and F Chyna.