Caution: IHG Hotels May Not Honor Online Booking Rates I want to share a critical warning with anyone considering booking with IHG Hotels Group, especially during promotional periods like Black Friday sales. My recent experience has raised serious concerns about their commitment to honouring the rates advertised on their own website. During a Black Friday promotion, I booked a room at an IHG property (Candlewood Suites Lake Mary) at a significantly discounted rate. However, just days before my scheduled travel, I discovered that the hotel had changed my booking rate without any prior notification to me. This change was not a minor adjustment but a substantial increase from the original promotional offer. What has been particularly distressing is the lack of communication from IHG. Despite numerous attempts to resolve this matter and engage with their customer service, the response has been far from satisfactory. It involved dealing with multiple case managers, yet the issue remained unresolved, leading to a great deal of frustration and inconvenience. This experience has been eye-opening and concerning. For those planning to book with IHG Hotels, particularly during sales or promotional events, please be vigilant. It appears there's a risk that the rate you book at may not be the rate you're ultimately charged, and getting the issue resolved may not be straightforward. I felt it necessary to share this experience to help others avoid similar situations. Always double-check your reservations, and be prepared to advocate for your rights as a consumer.

Horrible Hotel Should Be Condemned. We had reservations for Candlewood Suites in Ft Myers, FL. When we pulled in, the place looked mostly condemned. We had reservations for another Days Inn, and they said this was a very nice hotel. My partner is handicapped and has problems with stairs. We were told there were no elevators and the whole bottom level of rooms was closed due to a hurricane, as was the pool. This property should be condemned. Desk person was very nice, though, and she got our reservations canceled and the money returned. But the hotel itself is just horrible.

This place is unbelievably bad This place is unbelievable. The week I stayed there a drunken woman accosted me in the lobby at 3:30 in the morning. I had gotten up early to do a load of laundry and she came into the laundry room and breathed alcohol fumes in my face, offering me a beer. I ended up calling the police on her. They have grills on the patio, but the patio is primarily used by people who smoke and if you go out there and there are people smoking, it practically chokes you. The grill does not ignite with the ignition switch and you have to use a ligher to light it manually. When I wrote a review on another travel website, the owner saw it and had an absolute fit. He ordered me to take the review down or I would have to leave the hotel the next day. I amended the review slightly, but it was still honest. He didn't like it and as a result, I was asked to leave. They have free laundry facilities. but the heavy door to the fitness room/laundry room is often propped open by a trash can overflowing with all sorts of garbage. It is often not emptied for day. I thought Alfred, the clerk who works at night was a nice guy, but you can barely hear him when he speaks and when I had to call one night that he was there, I didn't even know if he was still there. I could hear him breathing, but he didn't respond. The phone in room is so muffled you can barely hear the front desk staff if they call you. Stay away from this place. If you call their corporate headquarters, you are on hold forever.

Terrible Housekeeping This review is about the Idaho Falls Candlewood Suites. First of all, the service was absolutely terrible. Secondly, when I checked in my room was a mess. The bed was badly made and the toilet was disgusting and the shower had hair everywhere. I went to the hall and found a housekeeper and asked is she knew who cleaned my room and she looked on a little chart and said it was he co-worker Chyna. I went and asked the front desk and they said they didn’t have anybody who worked there named Chyna but on my way back to the room I passed her in the hallway. F this hotel and F Chyna.

Thanks for the service -