Horrible Hotel Should Be Condemned. We had reservations for Candlewood Suites in Ft Myers, FL. When we pulled in, the place looked mostly condemned. We had reservations for another Days Inn, and they said this was a very nice hotel. My partner is handicapped and has problems with stairs. We were told there were no elevators and the whole bottom level of rooms was closed due to a hurricane, as was the pool. This property should be condemned. Desk person was very nice, though, and she got our reservations canceled and the money returned. But the hotel itself is just horrible.

Caution: IHG Hotels May Not Honor Online Booking Rates I want to share a critical warning with anyone considering booking with IHG Hotels Group, especially during promotional periods like Black Friday sales. My recent experience has raised serious concerns about their commitment to honouring the rates advertised on their own website. During a Black Friday promotion, I booked a room at an IHG property (Candlewood Suites Lake Mary) at a significantly discounted rate. However, just days before my scheduled travel, I discovered that the hotel had changed my booking rate without any prior notification to me. This change was not a minor adjustment but a substantial increase from the original promotional offer. What has been particularly distressing is the lack of communication from IHG. Despite numerous attempts to resolve this matter and engage with their customer service, the response has been far from satisfactory. It involved dealing with multiple case managers, yet the issue remained unresolved, leading to a great deal of frustration and inconvenience. This experience has been eye-opening and concerning. For those planning to book with IHG Hotels, particularly during sales or promotional events, please be vigilant. It appears there's a risk that the rate you book at may not be the rate you're ultimately charged, and getting the issue resolved may not be straightforward. I felt it necessary to share this experience to help others avoid similar situations. Always double-check your reservations, and be prepared to advocate for your rights as a consumer.

Terrible Housekeeping This review is about the Idaho Falls Candlewood Suites. First of all, the service was absolutely terrible. Secondly, when I checked in my room was a mess. The bed was badly made and the toilet was disgusting and the shower had hair everywhere. I went to the hall and found a housekeeper and asked is she knew who cleaned my room and she looked on a little chart and said it was he co-worker Chyna. I went and asked the front desk and they said they didn’t have anybody who worked there named Chyna but on my way back to the room I passed her in the hallway. F this hotel and F Chyna.

Very good customer service. Spoke to Vijay at the InterContinental London (The O2), regarding my booking for three deluxe rooms (taking the kids to see Ariana Grande and then spending the night). Wonderful customer service, answered all my questions in detail, referred me to his colleagues when required and offered direct follow-up if I needed to - nothing was too much trouble. Now that's customer CARE! (Some companies, once they get your money it's game over for you). Thankfully, this is NOT the case here.

Overall very nice hotel I have stayed at Intercontinental Warsaw for 3 days during a business trip Overall very nice hotel. Friendly staff, good breakfast incl. live harpe music :-), good rooms and facilities, very nice big gym and swimming pool, fair prices, Centrally located. I can only recommend this hotel.