Poor Experience, rude staff. We (family of 5) booked a trip on Air France, using Airfare.com website. At one point, a glitch, believed to be in the Air France booking system, led to the cancellation of our return flight, without notifying us. We discovered the error by chance, about 2 weeks prior to the departure date. When I called Airfare agency asking for help and support, I got an agent, with a Middle Eastern accent, who was the most unhelpful, rude, and impolite person I have ever spoken with, in my entire life. I did not think that a human being as disrespectful as this man may exist on earth. I sent a complaint by e-mail, with no answers or apologies. I strongly recommend avoiding any businesses with this company (Airfrare.com) at all times.

DO NOT USE THIS TRAVEL AGENT DO NOT USE THIS TRAVEL AGENT. We purchased 4 flights from the US to the UK in December 2019 (before COVID-19). After several months of the corona virus, the airline (Virgin Atlantic) cancelled the transatlantic flights, and when we asked airfare.com to help process a refund or change of flights, they demanded an additional $1700 in fees ($425.00 per person!) They refused to provide any help whatsoever unless we paid this amount. Virgin would not help either with the refund saying we had to go back through the agent. I CANNOT RECOMMEND STRONGLY ENOUGH THAT YOU DO NOT USE THIS TRAVEL AGENT.

worse travel agency company to do business with. We purchase 2 round trip tickets from airfare.com. We also purchase the insurance at the same time. We had a medical emergency and had to change the departure date of one of the tickets, I called the customer service multiple times, no one did absolutely anything to help. The customer service agents were always rude, all they could offer was to change the tickets for another one 30 days away. They said there was no tickets available for a sooner date, that was a lie, I was looking at their website while speaking with the representative. I’ll never do business with them again. Customers be aware, they are awful.

Shady, Scammy business Never deal with them

STAY AWAY. SCAMMERS!!!!!! I bought a roundtrip flight from jfk to rio scheduled for august 2020. Due to covid and government restrictions the flights were canceled of course. Airfare.com tried to SCAM me out of $350 for a change fee when the flights were cancelled due to the restrictions in place. I contacted the airline directly who had no change fee due to the covid situation. I was able to reschedule directly with the airline. Pleaseeee stay away from Airfare.com they are a scam and should not be in business. Very unethical company and SCAM artists.