worse travel agency company to do business with. We purchase 2 round trip tickets from airfare.com. We also purchase the insurance at the same time. We had a medical emergency and had to change the departure date of one of the tickets, I called the customer service multiple times, no one did absolutely anything to help. The customer service agents were always rude, all they could offer was to change the tickets for another one 30 days away. They said there was no tickets available for a sooner date, that was a lie, I was looking at their website while speaking with the representative. I’ll never do business with them again. Customers be aware, they are awful.

This is a Scam site. This is a scam site and if anyone is reading this please do not accept any of their services. I wanted a Cancellation done for my ticket and these guys were super responsive till they got the money from me and as soon as they received their money, they stopped responding to my calls or emails. It's been more than 2 months now and I still am not able to get in touch with them because as soon as you call them and tell your name and issue, they hang up and never respond. Kindly do not call them or accept any service until they are legally charged of the scam.

Worst company to deal with Worst company to deal with, do not recommend to anyone, tickets are comparably cheaper but come with high price, do not buy from them

I look no further than airfare.com I travel a lot and get really overwhelmed by all the websites out there. Searching leaves me feeling drained and takes so much time. After I found airfare.com, I know where to look first. I have found the best prices on tickets on several occasions. Their customer service over the phone also is pretty good. I also like it because the website search engine is pretty simple unlike some of the others who pop up so many windows that create more windows when you click on them. It saves me time and headaches when I go on airfare.com, so I am a fan and recommend to my friends and family.

no lower airfare price match guarantee in contrary to their ad. I talked to the agent at Airfare.com around 12:30 am on Nov 23rd requesting the refund for the price difference for the same route and dates of my trip from BWI-ICN round trip I found at a lower price at cheapfareguru.com after I purchased my ticket with airfare.com. The price difference was $74.44. However I was told by the agent that airfare.com website does not offer the refund on the price difference in contrary to the advertisement on their website, and he can not check the lower rates on any other websites so refund is not possible. Also, I was told that I have to make a new reservation with cheapfareguru.com and come back to cancel my reservation. I wonder whether it is a false advertisement to refund the difference if we find lower rates on any other website. If so, it needs to be fixed.