DO NOT USE THIS COMPANY! Oh, heavens! What a horrible experience! I booked international flights for two on Friday for $3,600+. I receive all of the confirmation emails that my payment is processing, yadda yadda. Everything seems like a go. No prob. Come Monday. I work all day (as many folks do) and come home to check my personal email. I find 13 emails (that looked super spammy btw) saying I need to verify my identity as the cardholder (ok, sure) and that I had until 5 p.m. to do so. 5 p.m.! They expected me, with no warning (and 3 days after I purchase tickets) to reply to them between 9 a.m. and 5 p.m.? What? So, at 5, they emailed saying my flight was cancelled entirely. "Because your credit card was not verified within the 8 hour time limit, your reservation has been cancelled and a refund has been processed back to your account." Seriously? I did have multiple unknown calls (to their credit) but no voicemails, so how would I know it was them? (Also, I'm at work, ya know... working and busy.) So, I call customer support. After waiting for 10 min and getting cut off, I call again. Another 10 min later, they answer and tell me my flights are canceled, there's nothing I can do, and that my money will be refunded in up to 7 business days. Also, I would fire the people I spoke with if I managed them. But honestly, I feel bad for them because they work for such a shady company. Their lives must be miserable. So now, I'm less than a month out from an international flight. I won't have my $3,600+ in my bank account for up to 9 days (including the weekend), and the costs of flights are already skyrocketing. In summary, this experience was horrific. I'm frustrated that my purchase through Kayak.com didn't even (at least clearly) indicate that I would be going through this third party (airfare.com), and I'm obviously infuriated that they would cancel such a huge time-sensitive purchase on a work day during daytime hours. Annnd then give me such inappropriate sass when I tried to rebook. Wow. Save yourself. Don't use this company.

Poor Experience, rude staff. We (family of 5) booked a trip on Air France, using Airfare.com website. At one point, a glitch, believed to be in the Air France booking system, led to the cancellation of our return flight, without notifying us. We discovered the error by chance, about 2 weeks prior to the departure date. When I called Airfare agency asking for help and support, I got an agent, with a Middle Eastern accent, who was the most unhelpful, rude, and impolite person I have ever spoken with, in my entire life. I did not think that a human being as disrespectful as this man may exist on earth. I sent a complaint by e-mail, with no answers or apologies. I strongly recommend avoiding any businesses with this company (Airfrare.com) at all times.

Slightly lower price does not compensate for rude & inadequate service This is a legitimate business. The flight I booked was ticketed and I took the flight. I do not however recommend this website despite the slightly lower price I paid. I had a small problem with my booking. The reservation confirmation showed the correct spelling of a passenger name but the ticket showed an extra letter. Given the confirmation showed the correct spelling I assume the error was made by airfare.com so I called them. They wouldn't help and I bounced back and forth between airfare.com and the airline. At one point I was in a meeting at work and received 12 calls within 2 minutes. I didn't know who they were from so ended the meeting assuming it was an emergency. Turns out it was airfare.com and when I called back I was shouted at, told everything was my fault and I would have to pay penalties. The agent was easily the rudest customer service representative I have ever encountered, eventually I hung up on him to avoid further abuse. Airfare.com never adequately addressed my issue but it was minir so wasn't a problem when checking in. I will not use this company again because of their attitude to customers.

USELESS COMPANY I purchased air Maroc ticket during the covid period( Dec 2020) and made numerous call for them to help me get a refund from the canceled flight but was being manipulated and lied to every time. Please avoid at all cost cos they don't care about you.

Worst company to deal with Worst company to deal with, do not recommend to anyone, tickets are comparably cheaper but come with high price, do not buy from them