Liars I was expecting delivery of a parcel which was very important to me on Friday. I saw on tracking that it had been sent out for delivery from the depot at 8.52am. I stayed in all day, much of it by my front window. At approximately 6.15pm I rang the depot and was told that deliveries went on to 8 or 9pm. I returned to my post by the window. At 8pm I looked it up on tracking to see that they said they had tried to deliver it at 7.07pm but there had been noone in and they had left a card. They had neither tried to deliver nor left the card. Customer Service was polite but ineffectual, and laughed in a "seen it all before way" when I said what had happened (or, rather didn't happen). They say it has gone out for delivery again today (Monday), but no sign of it so far at 4.30pm. I was out for 35 minutes around midday, but no card has been left. They have my mobile number so could easily have told me what was happening. I left a complaint message on their website at 8pm on the Friday, to which I have had an automated acknowledgement saying they would get back to me within 12 hours. As I said, the parcel is very important to me personally, and I am left feeling upset and frustrated.

couldn't care less They were supposed to be collecting some packages to return to a furniture company. Before the company could arrange a delivery day with me, they turned up and shoved a card through the door! This had NO information filled in at all, not even consignment number. Then spent 20 mins on the phone to someone who sounded about 15 who hadn't a clue what I was talking about. Eventually said I had to contact the furniture company to rearrange. .Aaaargh! I did get a consignment no though so hubby put it all in the car and drove down to citylink near his work and dropped it off...job done!! Glad I wasn't paying for the privilege. What a shambles. The depot staff were very helpful it has to be said...pity about the rest.

Booking website is hopeless Booking website is hopeless, tried to book 10 times but just get thrown out at final page

Dont Expect Anything Else at this time of year from these cowboys This is just the normal service for this "Company" at this time of year. They never prepare for the Christmas Rush properly and even reduce couriers to ensure they achieve their budget which ends at the end of December funilly enough. "Card left" and "Unable to Locate" are used when the drivers have run out of time. This is the reason why you wil receive a card today and then the drive cannot find it tomorrow. Oh and dont rely on the website saying its out fo delivery. The depots are not big enough to cope during busy periods and parcels left in depots due to lack of resources are scanned "on a scanner which is given a route number" purely to try and track the same mess they have made for decades. "Trust me I know from personal Experience" Share your honest experience, and help others make better choices.

Waste of time. I was expecting a parcel on Decemder 1. It did not arrive and their tracker did not work. The automated delivery service said it would be delivered that evening, which was confirmed by a customer service woman prior to 7pm. On the 2nd I contacted customer service who told me that they had no data on it, that their phones and IT systems were still down from the previous day, and if I wished to make a complaint by email, the response time would be 24 hours. During that day I was cut off 11 times in all, transferring from the automated service trying to reach a customer service assistant. My supplier (Sevenoaks Sound and Vision) bent over backwards to try to salvage the delivery, which they did and arranged to send the package by 10.30am on the 3rd. A message from Citylink confirmed that the package had been lost then found. The package didn't turn up until well past 1.30. The driver knew nothing about the early delivery, showing documentation stating delivery up to 3.30. Appalling service coupled to two days of devious answers and without an effective IT or phone service. A waste of two and a half days sitting around. No service, wish I could give no stars.