Ticket could never be confirmed Sky-Tours could never book the flights, which I originally purchased even after asking additional payment to confirm my reservation. I need some evidence right away that Sky-Tours has already refunded my money for my reservation # 7403411. Because 10 working days or even longer to reflect it back on my bank account sounds too long, I cannot believe any more after checking such bad reviews on Sky-Tours, which I agree. Please send me any evidence of your paying back to my account as soon as possible! Update: I could get the full amount refunded already. Thank you. One more star added. It would be better for Sky-Tours to clearly explain the procedure at the beginning and also when you ask the additional payment. Everyone would expect that the ticket could be confirmed quickly at the original price. We all do not want to chase you to get responses.

No refund My cancelled flight on 2022 is still not refunded. Been emailing numerous times also calling the customer service but not getting back anything. They are unreachable at some point.

Worst service ever...... I would prefer to give no stars if that was an option. Terrible customer service. I booked a flight, was sent confirmation and when (just prior to flying) I checked itinerary, my booking had been cancelled. NO email, NO notification. Tried to call...NO POSSIBILITY to take to anyone. Tried to talk to the chat option online and person/robot left conversation with a simple 'Sorry for the inconvenience' ...Oh and we'll refund but may take up to two weeks. Absolutely DISGRACEFUL.

Paid for checked-baggage and SkyTour kept the money and had to pay checked baggage at airline counter We purchased our tickets on SkyTour including checked-baggage for our round way trip. At the airport counter the airline (Air Europe) told us checked-baggage was not included so we had to pay it (USD$150 + taxes). We try to connect with Sky Tours on their web, bot and telephone and has not been possible.

No Reimbursement After Canceled Flight One of the flights on my trips was canceled and 8 months later I have not been reimbursed. They have insisted they cannot send a check, that my banking numbers aren't correct and that I cannot speak to them by phone. I have emailed 6 separate individuals that I worked with through my booking and travel process and still have not been reimbursed.