Their Customer Service Works I booked an international roundtrip flights and got a message that the eTicket will be available within 24 hours. I messaged their customer support after the said time frame and got a message that the airline can't confirm the booking. I was just frantic about the bad reviews but still gave it time. They actually replied within minutes via email in my spam box. Given that the "cheap" tickets were not reserved, I still appreciate that somebody followed up.

No refund My cancelled flight on 2022 is still not refunded. Been emailing numerous times also calling the customer service but not getting back anything. They are unreachable at some point.

Ticket could never be confirmed Sky-Tours could never book the flights, which I originally purchased even after asking additional payment to confirm my reservation. I need some evidence right away that Sky-Tours has already refunded my money for my reservation # 7403411. Because 10 working days or even longer to reflect it back on my bank account sounds too long, I cannot believe any more after checking such bad reviews on Sky-Tours, which I agree. Please send me any evidence of your paying back to my account as soon as possible! Update: I could get the full amount refunded already. Thank you. One more star added. It would be better for Sky-Tours to clearly explain the procedure at the beginning and also when you ask the additional payment. Everyone would expect that the ticket could be confirmed quickly at the original price. We all do not want to chase you to get responses.

My husband's tickets got partially… My husband's tickets got partially cancelled without any email notifications. Only found this out by speaking with ANA for my daughter's and my tickets and inquiring more about his tickets. So now he'll be stuck in vietnam instead of flying home to Vancouver with us. We're supposed to have 11+ hours transfer in San Francisco together, and now it'll only be me and my daughter there. Please avoid this agency at all costs. We can't contact them through emails, chats, calls to ask for more info nor refunds.

5 Stars 5 Stars! After we found unfortionate mistake in our reservations date we got very worried, but shortly after sending a request in site- we got a nice mail back from customer support - they will take care and wil try to find a solution. At the same day the ticket was reschedual to the reqested dates. Thanks alot to Anush and the support team, we higly appreciate the policy and service!